Description:

Responsible for supporting all network infrastructure, including but not limited to switches, routers, load balancers, firewalls, Wan Optimization devices and wireless infrastructure. GNOC team member will need to be able to handle all incidents, problem and change management tickets that are for network related issues. Individual will need to interface with our network-related suppliers and vendors. Maintains 24x7 operation and ensures production availability of network infrastructure.

Tasks:

Monitors and manages all network infrastructure to ensure availability and performance metrics are met. - Manages 3rd party relationships relating to Network Operations (i.e. SITA, Lumen, AT&T, etc.) to ensure service levels agreements are met. - Consults with other technology teams to ensure operational success. Delivery/Support - Ensure the availability, performance, and operational integrity of Network Operations domain. - Tracks and escalates open issues to ensure operational success. - Performs root cause analysis to quickly recover from any network service interruption, and to prevent recurring problems. - Coordinates activities with internal and external technology teams to support operational needs of the business. - Reviews all network related change management tickets to ensure their promotion into the production environment is operationally ready. •IT Process Management and Administrative - Encourages and enforces compliance to IT Service Management process and procedures pertaining to Network Operations. - Ownership of incident, problem and change management network-related issues.

Preferred Skills:

Service Now, Riverbed Optimization, Thousand Eyes, Cisco Tetration, HP Aruba Wireless, Cisco SDWAN, Big Panda, Netmotion, HP NNMi, and Cisco CCNA.