Required Skills:

• 5 or more years management experience in Home Services (HVAC, Plumbing, Electrical)
• 3 years of Profit and Loss experience
• Proven sales experience in business to consumer home services sales

Essential Responsibilities:

• Creating, communicating, and implementing the mission and overall direction. Making sure the direction is communicated on a level that allows every employee to feel as if they are part of something bigger than themselves and that their role is strategically important to the organization.?
• Leading managers of multiple business layers of a very successful organization
• The General Manager helps formulate and implement the strategic plan for the company and work with all levels of the organization to execute.
• Maintaining awareness of both the external and internal competitive landscape, opportunities for expansion, customers, markets, new industry developments and standards.
• Manage and develop the leadership staff, the General Manager’s responsibilities include hiring, terminating, and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance, and directing work assignments to ensure effective use of resources and customer satisfaction.
• With the participation of the executive team, the General Manager meets regularly with senior company leadership to make sure that decisions the organization needs are well-thought out and timely. Uses this team to spread ideas and direction throughout the organization until every employee understands their expected role and responsibilities for contribution.?
• Evaluates workload in a way that best utilizes manpower and maximizes profits.
• Ensure all process and procedures are followed.
• Observes all safety and Company rules and regulations in the performance of duties.
• The General Manager has full financial responsibility for center organization.
• Attend to customer escalation issues/satisfaction.
• Identify and communicate where improvements can be utilized.