26 Service Desk Analyst Jobs in San Antonio, TX
Insight Global is Hiring a Service Desk Analyst Near San Antonio, TX
An employer in San Antonio, TX is seeking a Service Desk Analyst. This person will be joining a team of 5 and will be supporting around 40 tickets per day. This role will be an even split of 50% phone support and 50% desk side support. He or she will be responsible for handling inbound phone support for their internal corporate employees and commercial locations. They will be handling software and hardware issues related to password resets, adding/removing users via Active Directory, troubleshooting Office 365, Outlook tickets, laptop and printer issues. He or she will also be imaging laptops and PC's. This person will escalate any unresolved issues/tickets accordingly. He or she will also need great communication skills, leadership capabilities and open to some travel and working weekends. Onsite Monday - Friday 8-5pm.
Required Skills & Experience
2 years of experience in a Service Desk or Desktop Support role
Experience troubleshooting Active Directory tickets for adding/removing users, password resets, and provisioning access
Experience imaging laptops and desktops as well as troubleshooting hardware issues related to workstations, laptops, printers, and POS systems
Experience utilizing a ticketing system
Nice to Have Skills & Experience
Service Now Experience
CompTIA A Certification
Experience troubleshooting Mac OS devices
Job Summary
Contractor
Business Services
$50k-62k (estimate)
07/18/2024
09/16/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
Related Companies
About Insight Global
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.
The job skills required for Service Desk Analyst include Troubleshooting, Service Desk, Active Directory, Desktop Support, Communication Skills, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
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Service desk analysts must also maintain support tracking systems.
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Service desk analysts provide technical support to customers and employees.
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Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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