Position: Infrastructure Site Support Analyst

Location: Woburn, MA – onsite 5 days

Shifts/Schedule: 8am-5pm

Duration: 3-month contract (possible extensions or hire)

Pay: $30-35/HR

Reason open: Full-time employee is going on medical leave and not sure if they will be returning.

Interview Times: Tuesday, 6/11 9am, 10am, 11am, 2pm

Must Haves:

• Bachelor’s degree required
• 3-5 (max) years of professional infrastructure experience
• Experience with Active Directory (user account management, password resets, account look up’s)
• Experience with ServiceNow ticketing system (will be handling 25% of incoming tickets)
• Seasoned experience with Windows support
• Vendor Management experience
• Experience working within and managing MDF and IDF rooms

Preferred Qualifications:

• Manufacturing industry experience

Day-To-Day:

Insight Global is seeking an Infrastructure Site Support Analyst for one of our largest clients out of Woburn, MA. This individual will be responsible for supporting various projects (5 at a time) happening at the site, including a network refresh, a PC refresh, and multiple OT segmentation projects while simultaneously supporting daily tickets. The Analyst will be working around the site alongside one other site support individual, maintaining and supporting the end users and workstations by providing installation and maintenance of hardware and software around the facility. This person will also be coordinating heavily with vendors – gathering requirements from end users at the site, relaying the requirements to the vendor, and validating that the work has been completed. The ideal candidate will have an open mindset, excellent communication skills, and should be detail-oriented and coachable. This role will be onsite 5 days a week in Woburn, MA.