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Role: Support Agent (Remote Gate Management)
Start Date: June 3rd or 10th
Schedule: In Person/In Office for training the first 3 weeks, Mon-Fri 8-4:30. After training you will be assigned either a Sun-Thurs, Tues-Sat, Thursday-Monday schedule or a Friday-Tuesday schedule. The shifts will be either a 9:30 AM to 6 PM or a 1:30 PM to 10 PM shift. Must be OK with either shift. After training, they will come onsite 2 days a week and WFH 3 days a week.
Paying: $20.82/hr
Duration: 4 month contracts, possible extensions, strong possibility to convert to full time employment
Qualifications:
-1 year of recent relevant experience in a heavy phone support role or customer service role with a large enterprise company
- Must be comfortable in a heavy phone support role taking close to 200 transactions per day
- Excellent professionalism is a must!
- Overall technically savvy, and must be a quick learner
- Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast paced environment
- Must be ok working weekend schedules (both Saturday and Sundays) and later shift times (1:30 PM to 10 PM)
- All candidates must be ok working over national and federal holidays as this is 365 and 24/7 operation.
Day to Day:
On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers across the country and using a two-way Audio/video communication to verify/identity any necessary specifications on trucks and processes, while coordinating, communicating, and providing updates on a daily basis to all parties involved in the arrival, loading, unloading and departure at warehouses, facilities and distribution centers. We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy. This team is able to take on all gate operations and allow those associates onsite to focus on the daily operations onsite that need to be completed. On a daily basis, you will be speaking to roughly 200 drivers a day, so excellent and clear communication is a must. Candidates must be comfortable working onsite, in the office in Tempe, the first 3 weeks of training, no exceptions, and hybrid 3 days a week after training.
Your permanent schedule after training will fall over the weekend (both Saturdays and Sundays) and your first 3 weeks of the job will be training which will be Monday-Friday in person/in office. This is a 24/7 365, so being okay working on all major holidays including but not limited to Presidents Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Xmas Eve, Xmas Day and New Years Eve, is a must, as well as a heavy amount of OT and MOT (mandatory
Contractor
Business Services
$60k-75k (estimate)
06/03/2024
07/17/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.
The job skills required for Support Specialist include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Specialist positions, which can be used as a reference in future career path planning. As a Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Specialist. You can explore the career advancement for a Support Specialist below and select your interested title to get hiring information.
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