Position: Technical Support Analyst

Location: Scottsdale, AZ 85260

Work Schedule : Onsite Monday – Friday (first shift, normal working hours)

Duration : 6 month contract to hire

Must Haves:

• 4 years of experience within Service Desk
• Active Directory troubleshooting experience (add/remove users, moving profiles, terminating user profiles, locate Bit Locker code in AD)
• Ticketing experience (prefer ServiceNow)
• Excellent customer service skills
• Strong communication and multi-tasking skills (handling high volume of requests via ticketing and chat systems - must be able to prioritize tasks)

Preferred Qualifications:

• Basic troubleshooting experience with: Outlook, O365, Microsoft Teams, WebEx, Cisco Any Connect (VPN)
• Remote troubleshooting experience or "remoting in" using SCCM, Citrix, InTune

Day-To-Day:

A client of Insight Global's is looking for a Technical Support Technician to join their team in Scottsdale, AZ. The Support Technician will be working in a call center environment with one other technician, troubleshooting level 1, but mostly level 2 tickets, and answering 30-40 calls to troubleshoot, depending on the day. This opening will be a mix of over the phone & in person support. An ideal candidate will have previous experience working with a ticketing system, troubleshooting Active Directory and have excellent customer service & multitasking skills.

Compensation :

$25-29hr (depending on years of experience)

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.