• Organizes and coordinates the activities associated with installation, deployment, upgrade of networking software, hardware and network facilities.

• Configuration, support and maintenance of the network environment.

• Determine user needs and incorporate them to perform network design and capacity planning.

• Responsible for ensuring security of network software and endpoints with extensive knowledge in SD-WAN, MPLS and VPNs

• Responsible for acting on existing trouble tickets established in the tracking system.

• Identifies, researches, and resolves technical problems proactively establishing root cause and mitigation recommendations to prevent further issues.

• Documents, tracks and monitors the problem to ensure timely resolution and within SLA’s.

• Familiar with a variety of the IT technologies, concept, practices, and procedures.

• Performs a variety of tasks. Works under general supervision; typically reports to a team lead or supervisor/manager.

• Experience with AWS and Azure networking with respect to VPCs and Expressroutes setup and management

• Provide second level technical support to users concerning network system operations.

• Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices.

• Ability to communicate information to end users, colleagues, and senior leadership in a clear and concise manner.