Title: Telecommunications Analyst

Location: Brooklyn, NJ

Salary Range: $90K-$120K

Must-haves

• 5 years’ experience as a Lead Telecommunications Analyst in an enterprise environment
• Strong understanding of VoIP protocols, SIP, H.323, RTP, and TCP/IP networking principles
• Proficiency in configuring and troubleshooting Cisco IP phones, gateways, and SIP trunks
• Proven experience in administering and supporting Cisco Unified Communications Manager (CUCM) systems in enterprise environments
• Excellent problem-solving skills and the ability to analyze complex technical issues independently

Plusses

• Experience with network monitoring tools, call recording systems, and telephony analytics platforms
• Cisco certifications such as CCNA Voice, CCNP Collaboration, or CCIE Collaboration

Day to Day:

Insight Global Health is looking for a Lead Telecommunications Analystfor one of our largest Healthcare clients. He/She will be responsible for ensuring the smooth operation, maintenance, and troubleshooting of Cisco Unified Communications Manager (CUCM) systems within our organization. This candidate will provide technical and managerial support to resolve issues related to voice communications infrastructure, including call routing, telephony features, and integration with other systems. This will include: monitoring system performance, analyze call logs, and implement optimizations to improve the reliability, scalability, and efficiency of voice communication services, providing training and support to end-users, IT staff, and helpdesk personnel on Cisco Call Manager features, functionality, and best practices for efficient use of voice communication services, and collaborating with network engineers, system administrators, and vendors to integrate Cisco Call Manager with other network infrastructure components, such as routers, switches, and firewalls. As a Lead on this team, this role will still be hands on troubleshooting but will also managing any que escalations and backlog.