Title: Experience Design Strategist

Duration: 6 month contract extensions to 12 months

Location: Hybrid Role, 1-2x a week on-site in NYC or Basking Ridge, NJ

Rate: 60-65HR

Exact compensation may vary based on several factors, including skills, experience, and education.

• Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.

REQUIRED SKILLS AND EXPERIENCE

5 years of Experience Design, Design Strategy or Service Design experience Experience with strategy sessions and working with stakeholders, building stakeholder relationships to align on design initiatives and decisions Strong understanding of Service design and UX processes - customer journey's when it comes to UX designing Hands on with system based blueprints, journey mapping and flows, information architecture, quick prototyping Hands on building Google Slide decks to present design findings, solutions and story tell to other stakeholders so they understand the design ecosystem Knowledge of customer centricity Portfolio with up to date work that shows process and full work flow

NICE TO HAVE SKILLS AND EXPERIENCE

Understanding of customer facing products and product taxonomy

JOB DESCRIPTION

Insight Global is seeking two Experience Design Strategists to join a consumer facing design team. This team will be working to support a recently launched initiative aligned to a customer centric portfolio, so candidates must have a strong understanding delivering design work focused on B2C web and mobiles services, platforms and products. We are seeking candidates with a background in experience design, customer journey strategy with web and mobile sales and service journey's Understanding customer insights when it comes to experience design or service design would be helpful for the role. This candidate will be supporting stakeholder relationships across multiple teams and business units to connect insights and use them to implement design strategy across customer digital journey touchpoints. There will be some hands on designing when it comes to quick prototypes, journey maps based on their discovery with stakeholder interactions about product and customer journey's, as well as system based blueprints and artifacts for presentation to product partners/leadership. This candidate will be a key part in representing the Experience Design team to help facilitate alignment on design solutions for a new program that has been put in place. Candidates should have a strong background understanding large ecosystems of customer facing products with multi step journey's, as well as established relationships cross functionally to help others understand design in the experience design lifecycle. This candidate should be curious, ask great questions, function both collaboratively and independently, as well as be comfortable with outreach and organization of multiple groups.