Title: Vehicle Software Support Specialist

Location: Renton, WA

Duration: 6-month contract w/ext and opportunity to convert

PR: $28-32/hr

Must-Haves:

• Strong PC skills and strong knowledge of Microsoft Office Suite.
• Ability to handle multiple tasks and produce high volume/high quality output.
• Willingness to work in 24/7 environment and adapt to changing schedules.
• Strong customer service skills.
• Strong team-oriented behavior.
• Fundamental understanding of vehicle mechanical and electrical systems.
• Fundamental understanding of software management systems

Plusses:

• Preferred knowledge of industry diagnostic tools and current EPA requirements including
• OBD (On Board Diagnostics).
• Preferred technical or software degree or certification or at least 1 year of experience in IT
• related field.
• Preferred 3 years of experience in vehicle and diesel engine diagnostics or 5 years general
• service technician experience.

Responsibilities:

An employer in the Greater Seattle Area is searching for a Vehicle Support Specialist to join their customer support team. This company is the global provider of aftermarket parts and services to support dealers around the world. This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers. In this role, the Vehicle Software Support Specialist will provide Software Support on engine applications that require special approvals, additional research, and/or are regulated by government agencies; provide instructions and updates to dealer technicians on these situations; provide support to Dealer Technicians using our internal case management tool TCS 365; follow-up on repair progress to ensure maximum uptime in returning trucks to service; escalate complex issues as appropriate to Field Service Engineers, Advanced Diagnostic Engineering, Technical Document Specialists, Customer Service Managers, and Internal Management Team; simultaneously use multiple PC applications; identify opportunities for continuous improvement.

Compensation:

$28-32/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.