Position Overview

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

The Services Technician performs configuration, modification, repair, testing and/or servicing on IT devices, including, but not limited to: hardware and peripherals and software configuration.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Overtime is mandatory during high volume business periods.

Key Responsibilities

• Configure hardware including desktops, laptops, mobile devices, servers.

• Deploy images and customize software based on provided work instructions.

• Identify and troubleshoot system hardware problems.

• Perform Quality Control inspections.

• Provide Labs Management with reports that include daily and/or weekly productivity.

• Time management skills to ensure the efficient utilization of Insight resources including parts, tools, inventory, own time, etc.

• Ability to navigate through SAP and Excel software used for order processing.

• Maintain and protect Insight assets and property, including spare parts, client-supplied product, loaners, tools, test equipment, etc.

• Escalate problems and issue to Lab Management as appropriate. This includes, but is not limited to, problems exceeding commitments with regard to response time, lack of spare parts, training, or any other actual or potential client satisfaction issues.

• Represent Insight in a professional and business-like manner and communicates effectively with Insight’s associates and their client’s.

• Complete all required documentation involved within a project to ensure accurate billing with respect to warranty or contract. This includes getting all required information to the Lab management immediately.

• Maintain efficient utilization of space in the lab.

• Assist other team members on projects as assigned.

• Ability to use a pallet jack is required for this position.

• For National Repair Center assignments: Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost-effective way to resolve the problem, keeping customer downtime to a minimum.

• Other duties as assigned.

What you’ll need to succeed

• Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience. PC’s, messaging and server software applications experience required. LAN/WAN, and ability to automate tasks using basic scripting techniques a plus.

Hardware/peripherals/software

• Extensive knowledge of Windows operating systems, vendor diagnostics, imaging software such as Ghost, MDT, or SCCM.

• Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktop for Tier One vendors.

• Should also be familiar with vendor web sites in order to find hardware updates, driver updates, and engineering changes) as well as on multiple Tier One products (IBM, Compaq, HP, Toshiba).

• A certification and at least one vendor hardware certification required. Minimum of one (1) year bench and/or on-site service technical experience.

• High level of technical proficiency with IT equipment is a must. Working knowledge in major desktop operating systems (Windows 7, 8.x, 10, OSX, iOS). Comfort and familiarity with assembly and re-assembly of devices is required. Excellent troubleshooting skills needed. Must have the ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company’s business and systems strategies. Ability to enter data into systems accurately required. Must have the ability to multitask with strong organization and time management skills. Must be able to respond effectively to inquiries or complaints within a timely fashion. Knowledge of receiving, warehouse and safety procedures a plus.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.