JOB SUMMARY

The Night Audit Supervisor is the Manager on Duty and responsible for all hotel operations during evening/overnight shift hours, focusing on Front Office operations, run audit reports and balance room and revenue, proper guest follow-up, all other evening/overnight shift associates and hotel safety/security. The Night Audit Supervisor assists the Director of Guest Services in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. When problems arise during this shift, the Night Audit Supervisor will respond to all emergency situations, resolve guest issues and concerns, and ensure the safety and security of the hotel’s guests and associates.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Prepare daily Restaurant Revenue Report data by auditing Digital Dining records/journals to breakdown revenue, covers, server's tips paid out and settlements by type and cashier.
• Run audit reports/journals.
• Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
• Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Ensure all reports and back-up vouchers are complete and filed properly.
• Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
• Review and correct discrepancies in the Front Desk System.
• Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations.
• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Director of Guest Services and/or Manager on Duty prior to shift start.
• Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s emergency response team.
• Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or Director of Guest Services
• Complete pre-shift meetings with all departments and insure communication continues throughout the hotel.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of accounting operations to include all aspects such as accounts receivable accounts payable, etc.
• Ability to use computer keyboard, telephone, and electronic equipment to meet requests effectively.
• Ability to communicate all significant incidents/accidents in clear English language, utilizing excellent writing skills.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger and collect accurate information and professionally resolve problems.
• Considerable knowledge of all departments’ functionality, hotel facilities/services, as well as city and current events.
• Possess excellent verbal communication skills, conflict resolution skills and multi-tasking skills.
• Good hearing and visual ability in order to detect signs of emergency.
• Prior hotel front desk experience required, prior supervisory experience preferred.
• Prior night audit experience preferred
• Ability to meet deadlines and work toward department goals.

PHYSICAL DEMANDS

• Ability to stand and move throughout front office and continuously performs essential job functions.
• Lifting up to 50 pounds maximum.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing and smiling.
• Ability to work overnight shifts. This is an exclusively overnight position.