RESPONSIBILITIES

• Lead the management of property and casualty claims programs for all brands with company restaurant locations
• Manage third-party claims administrator and insurance carrier claim resources, conduct quarterly claims reviews, develop special handling instructions, and manage contractual TPA issues
• Provide direction, oversight, supervision and coaching of claims management team to ensure claims are resolved accurately, efficiently and at minimal cost
• Identify and recommend programs and processes to effectively manage continuous improvement of post-loss claims management 
• Develop, implement and maintain claims analytics to ensure claims management team is operating effectively
• Monitor claims assignments and activities to balance workload and create efficiencies 
• Collaborate with internal stake holders such as Safety Programs Manager, Training leaders, Operations leaders, and others, to support the implementation of safety initiatives and training throughout all brands 
• Relay information and make recommendations concerning significant claims trends or practices to HR Business Partners and Operations leaders
• Establish actuarial benchmarks for monitoring yearly claims performance
• Remain current on multi-state workers’ compensation and general liability industry trends
• Confer with Litigation Director on claims-related legal updates
• Support Risk Management department on risk-related projects
• Establish and maintain relationships with vendors, defense counsel and other external parties related to claims process 
• Manage Support Center level workers’ compensation claims

EDUCATION QUALIFICATION

• Required Minimum: 4-year degree
• Preferred: Risk Management & Insurance
• Required Minimum: 7 years experience working in claims management environment

REQUIRED KNOWLEDGE, SKILLS OR ABILITIES

• Proven knowledge and experience in multi-state workers’ compensation laws, rules, and regulations
• Solid knowledge of laws, rules and regulations for dram shop, products liability, premises liability, and automobile liability
• Advanced knowledge of insurance policies and terms, especially commercial general liability, and automobile insurance
• Demonstrated skills in effective decision making, negotiating, problem solving, and process improvement
• Excellent verbal and written communication skills, including presentation experience
• Basic knowledge of risk management and claim information systems

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.