Description

The Payment Specialist II is responsible for posting and applying payments accurately and timely. This position requires the ability to research and resolve complex payment discrepancies involving misapplication, unapplied payments and over-payments

JOB FUNCTIONS:

• Ability to process all payment types
• Complete tasks such as processing payments, Electronic Fund Transfers (EFT), refunds, applying unapplied cash receipts, transferring credit balances, resolving credit card disputes and takebacks, handling non-sufficient funds payments, etc.
• Ensure all incoming mail and emails from internal and external customers are addressed and completed in a timely manner
• Assist and work cooperatively with other teams, as necessary, in handling inquiries and requests and in resolving payment related issues
• Ensure all cash and denial batches are posted and in balance
• Able to post high volume accurately
• Assist in month end processes as needed
• Fulfill other duties as assigned by management
• Investigate and resolve unapplied payments, misapplications of cash, and overpayments
• Identify payment discrepancies and balance account payment issues
• Identify and resolve root-causes of posting issues
• Prepare appropriate documentation for write offs, credits, and refund requests
• Maintain reconciliation reports each day to ensure an efficient month end close

Requirements

Education:

• High school diploma or equivalent.
• Additional specialized training preferable

Experience:

• Two years of experience using a computerized accounts receivable system in a medical or hospital environment performing payment posting or comparable experience
• Experience handling confidential data i.e., patient demographic information, payor fee schedules, reimbursement rates, etc.

PERFORMANCE REQUIREMENTS:

Knowledge:

• Knowledge of medical billing/practice management software applications or comparable skills
• Working knowledge of Excel

Abilities:

• Ability to clearly explain/communicate in simple, user-friendly ways
• Ability to effectively interact with all employees at all levels
• Ability to be well organized and prioritize effectively
• Ability to manage multiple concurrent tasks and projects

Equipment Operated:

• Standard office equipment including computers, fax machines, copiers, printers, telephones, etc

Work Environment:

• Position in a well lighted office environment. Frequent contract with a variety of people. Occasional evening and weekend work

Physical Requirements:

• Involves sitting approximately 90 percent of the day, walking or standing the remainder. Some bending, stooping, and lifting up to 15 pounds

Safety:

• All employees are responsible for complying with safe and healthful work practices as outlined in The Company’s Employee Safety and Injury and Illness Prevention Program and policies and procedures specific to their department needs.