Summary/Objective

Responsible for leading the reception area and serving the needs of visitors and Associates by offering information and

assistance in a friendly, efficient, and courteous manner.

Essential Functions

1. Greets all visitors entering Community in a courteous, warm, and professional manner

2. Provides drinks and other comfort amenities as deemed appropriate for visitors while waiting

3. Answers all incoming calls; routes them to the appropriate parties or provides assistance in directing the callers to

the appropriate person/location

4. Provides administrative support to the Community leadership

5. Answers general questions regarding the Community to potential residents or inquiring parties

6. Provides informational brochures and packets as requested and ensures proper referrals are made to the sales

team

7. Tours the Community to prospective residents and/or their families if the sales team or another Director is

unavailable

8. Maintains and updates basic contact information and emergency contact information for residents

9. Receives, sorts, and delivers, all mail, packages, and newspapers for residents and the Community

10. Checks in visitors, vendors and 3rd party providers

11. Assists with transportation requests from residents

12. Maintains resident check in logs

13. Maintains Community resident rosters and other Community information as requested. May also assist in updating

birthday lists and complete card mailing

14. Monitors resident tracking systems, camera systems and call alerts; promptly notifies appropriate personnel of

matters requiring attention

15. Participates in resident events and other functions hosted by the Community

16. Other duties assigned by management

Supervisory Skills

None.

Travel Requirements

None.

Work Environment

Works in a well-lighted area that is ventilated and as physically, physiologically and psychologically innocuous as possible

under the conditions which exist at any particular time. On occasion, there may be exposure to outdoor spaces, which will,

by their nature, have variances in air quality, temperature, walking surfaces, lighting, and other physical aspects. Because

the essential functions may require exposure to bodily functions and infectious waste, diseases, odors and other situations

associated with health care, including but not limited to exposure to AIDS, HIV and Hepatitis B viruses involving Risk

Classification Categories 2 and 3**, environmental and safety conditions will fluctuate. To be qualified for the position of

Job Description:

Concierge/Receptionist

Modified: August 2, 2016

Concierge, an applicant/employee will need to possess the ability to work in an environment conducive to caring for

residents without posing a substantial safety or health threat to one’s self or others.

Physical Demands

The physical demands described here are representative of those that must be met by an Associate to successfully perform

the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions. Frequent body movements include, lifting, moving, transferring, bending, stooping,

squatting and reaching. Able to lift, push, pull and/or carry objects weighing up to 40 pounds, unassisted, with twisting and

turning of the torso. Ability to sit, stand and walk for prolonged periods of time.

Certifications, Licenses, Education and Experience and other Special Requirements

High school diploma or general education degree (GED) preferred; and minimum of one year related experience and/or

training; or equivalent combination of education and experience. S(he) should have the ability to use independent

judgement decisions based on precedents and established guidelines. S(he) should have working efficiency with Microsoft

Office applications, including Word, Excel and Outlook. S(he) should exhibit extraordinary organizational and time

management skills, as well as strong communication skills (written and verbal) in order to effectively interact with

personnel, visitors, and the general public with patience, tact, and a cheerful disposition

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 8 – 16 per week

Schedule:

• 8 hour shift
• Day shift
• Morning shift
• Rotating weekends
• Weekends as needed

Work Location: In person