Housing Case Aide

The Refugee Housing Case Aide plays a pivotal role in our Reception & Placement (R&P) client services program by providing essential housing support to newly arrived refugees. Reporting to the Refugee Housing Coordinator, the Case Aide supports refugees throughout their journey to self-sufficiency, offering field-based assistance to help them secure housing and access necessary services. In addition, the Case Aide may provide interpretation and other support services as needed.

Position Details:

• Full Time
• Department – Refugee and Immigrant Services
• Reports to Housing Coordinator
• Located in Birmingham
• In-person work required, local travel up to 75%
• Monday through Friday; 8:30AM – 5:00PM
• Hourly pay range $16.84 - $18.27

Responsibilities:

• Assists newly arrived refugees with applying for and securing safe and affordable housing in accordance with program guidelines.

• Creates lease summary documents and provides explanations of lease terms to clients, ensuring thorough understanding; assists clients with signing and maintaining copies of their lease documents.

• Completes home safety inspections and compiles home supply lists to ensure client safety and comfort.

• Supports clients in making maintenance requests to facilitate timely repairs.

• Conducts move-ins and home setups, ensuring clients are comfortably settled.

• Assists Case Managers with transporting clients from their temporary housing to their permanent housing as needed.
• Assists case managers with clerical duties when assigned. This may include creating case files, filing documents, printing records, or driving refugees to various appointments.

• Supports Housing Coordinator in establishing and maintaining positive relationships with landlords and property management companies.

• Aids Housing Coordinator in identifying and evaluating new areas for refugee resettlement within the Birmingham-metro area.

• Assists Housing Coordinator with making rent and utility payments on behalf of clients, ensuring compliance with program requirements.

• Coordinates the collection and distribution of large furniture donations; follows inventory procedures for items stored in storage units.

• Maintains detailed case notes and records of client interactions and progress.

• Tracks financial transactions related to rent, utilities, and housing supplies.

• Records program progress and outcomes in databases managed by the Housing Coordinator.

• Provides interpretation as needed and performs other duties as assigned to support the goals of the refugee resettlement program.

Qualifications:

• High school diploma or equivalent.

• Strong organizational and time management skills with attention to detail.

• Excellent interpersonal and communication skills, both verbal and written.

• Ability to work independently and as part of a team in a fast-paced environment.

• Proficiency in Microsoft Office Suite and ability to learn new software as needed.

• Commitment to cultural sensitivity and ability to work effectively with individuals from diverse backgrounds.

• Valid driver’s license and access to a reliable vehicle required.

• Strong time management skills with the ability to prioritize tasks efficiently.

• Proficiency in written and spoken English

• Ability to establish and maintain constructive partnerships with clients, landlords, and other community partners.

• Capacity to set boundaries while maintaining a supportive role, intervening appropriately to meet the needs of clients and their families.

The Housing Case Aide role detailed in this description is not a comprehensive list of all duties that may be requested for the successful completion of this role and may garner some circumstantial duties deemed critical to meeting performance goals.

Physical Demands:

Regularly required to talk and hear. Required to stand, walk, sit, use hand to finger, handle or feel objects, tools and controls: and reach with hands and arms. Required to operate a personal vehicle and Inspiritus vehicles including 12-passanger van and box truck. Employees frequently lift and or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Inspiritus Supports a Diverse and Inclusive Culture:

Inspiritus is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Inspiritus does not discriminate in employment on the basis of any factor stated above or prohibited under applicable law. Inspiritus complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Inquiries regarding this policy should be directed to the Inspiritus Department of Human Resources, 731 Peachtree St NE, Suite B Atlanta, GA 30308.