Title: Product Owner- Messaging

Location: Hybrid- Princeton, NJ- must be local to be onsite

Duration: 6 month contract to hire

Compensation: 50-60/hr and 110-120k on conversion

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

We continue to grow our Digital Solutions Organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions.

As a part of the long-term vision, the Digital Solutions Organization team will play an integral role across both business functions and technology capabilities. The Messaging Capability Owner (Product Owner) will develop/configure and deploy emails utilizing HeyMarket, Salesforce, and Twilio-SendGrid platforms; with familiarity using Postman API platform and Litmus email testing to help navigate the complex world of modern solutions. The Messaging Capability Owner will provide a unique business perspective on how Digital Communications can transform and improve the organization.

The Messaging Capability Owner will be a Subject Matter Expert (SME) in email compliance and regulations and provide strategic guidance across companies' digital experience properties to produce measurable, scalable, and sustainable results. The Messaging Capability Owner is responsible for capturing customer requirements, priorities, solutions development, and presenting the solution to a software delivery team and client for commitment and execution. In this capacity, the Messaging Capability Owner serves as the "customer proxy " to ensure the product delivered meets the customers' needs.

Essential Duties and Responsibilities

- Conduct design sessions with customers to identify requirements.

- Partner with customers to identify a minimum viable product, which represents the smallest product increment that still delivers value, and prioritize remaining product backlog items for incremental release.

- Create a product backlog that represents customer requirements and priorities, which includes defining product epics and writing user stories and acceptance criteria.

- Groom user stories with the software delivery team to ensure they are consumable for delivery.

- Present product backlog items for commitment in sprint planning meetings.

- Attend daily standups with the delivery team and provide direction to support the delivery team's ability to meet sprint commitments.

- Receive product demonstrations from the delivery team and accept user stories as done.

- Provide product demonstrations to the customer.

- May provide coaching to lower level associates.

- Delivery digital transformation results by defining and implementing advanced Email Messaging to help measure the success of digital properties and drive - strategic business decisions for Maximus.

- Be a SME in Email, SMS, and Messaging to provide strategic guidance for digital needs across Maximus's digital experience properties to produce - measurable, scalable, and sustainable results.

- Collaborate with digital stakeholders to define KPIs, reporting requirements, and overall measurement strategy for capability product roadmaps.

- Execute and monitor approved implementations and lead the triaging of production related issues.

- Proactively engage with senior stakeholders in business, innovate and identify new ways of improving processes, and create value from data and analytics-driven digital products.

- Accelerate company-wide transformation towards and adoption of digital products

- Create roll up and aggregate reporting for various levels of leadership

- Manage and organize all Email and SMS messaging reports (including workspaces) within appropriate control room console(s)

- Analyze trends and data to provide recommendations and guidance to stakeholders

- Creating, managing, and enforcing capability standards to ensure robust and consistent implementations are enforced

- Ensure digital document capabilities are implemented successfully on various properties, monitoring progress against agreed schedule, quality, scope, and budget

- Create and maintain requirements documents and standards

- Work with multiple development teams to engineer and manage a digital data layer across Maximus websites and applications that follows best practices

Minimum Requirements

- Bachelor's degree

- 7-9 years related experience

- Product Owner certification in scaled agile framework or other equivalency

- Bachelor's degree from an accredited college or university required; field of study in Computer Science, User Experience, Informatics, or Industrial Engineering preferred. Master's degree is a plus but not required 4 years experience in digital, web design, digital marketing, product management, or related field

- 7 years of overall experience

- 2 years experience working with Email and SMS products/platforms with a strong understanding of various applications across business processes

- Familiarity with customer data, personalization, and customer engagement metrics sourced from digital channels

- Ability to document use cases, business requirements, functional requirements, technical specifications, and solution diagrams

- Define product strategy and frameworks

- Per contract requirements, US Citizenship is required

- Ability to work onsite at least three days a week in a hybrid work setting

Preferred But Not Required:

- Domain knowledge of health care, call center, or public sector preferred but not required

- Certifications in agile delivery methodology is a plus

- Experience working with COTS implementations

- Knowledge of other Email platforms (i.e. MailChimp, Constant Contact, HubSpot, etc.)

- Domain knowledge of health care, call center, or public sector.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• ...and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.