Desktop Support

$22.00-$25.00 / hr Mileage

1st Shift 8am-5pm Mon-Fri

Onsite : Glendale, CA -100% on-site position,

3 month assignment

Requires travel up to 2x a week to various offices to support desktop needs

Candidate will be driving their personal vehicle. Mileage will be reimbursed

Have a valid driver's license

Provides personal computing support to business staff, responding to trouble tickets. Install or setup computers and software, perform problem resolution and maintain defined IT standards.

Has frequent interactions with customers using a high degree of patience and problem management techniques to solve problems.

Follow through on resolution with users.

Consults solution base to optimize problem resolution.

Tracks calls and enters solution data into solution base.

Install and setup computers for business staff.

Research, resolve, and respond to questions received via telephone calls, tracking system, and callbacks in a timely manner, in accordance with standards.

Escalate problems to appropriate individual based on established guidelines and procedures. Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.

Test and ensure applications are correctly installed and configured on the computer. Participate in team projects to enhance the technical infrastructure or improve quality or efficiency of problem resolution process.

Assist with the development, and communication of the technical policies for personal computing products.

Skill Set

Basic knowledge of project management to act as team member

2-4 years of directly related experience.

Thorough understanding of ACD system and trouble ticket process to provide problem resolution and coordinate with other units.

Demonstrated problems-solving skills to ensure quick and efficient problem resolution.

Good communication, problem solving skills and telephone etiquette.

Ability to use Desktop standards and follow guidelines, as well as help others interpret policy.

Benefits : Health insurance

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

IND06

Last updated : 2024-07-01