243 Customer Service Representative Jobs in Pittsburgh, PA
Integrated Health Cooperative, LLC is Hiring a Customer Service Representative Near Pittsburgh, PA
PURPOSE OF POSITION
PRIMARY DUTIES AND RESPONSIBILITIES
- Promptly and courteously answers a high volume of incoming phone calls. Handle or direct calls to appropriate staff, log calls into customer service spreadsheet, take thorough messages, and return calls as required.
- Schedule participants for screening events, health coaching, and other services utilizing various software programs.
- Understand service level agreements pertaining to customer service and data entry to ensure adherence. Alert supervisor or management when SLA may be affected.
- Provide physician forms and/or lab vouchers, home test kits to participants as needed for off-site screening options via email, fax or mail.
- Download and process all faxes received daily to include, save and name file to appropriate folder.
- Interact with account management team members on eligibility or program details that affect customer service and data management.
- Interact with supply management team members, as needed to ensure appropriate equipment needs are communicated.
- Follow IH21 company policies as they are related to HIPAA and handling of confidential information. Ensure workspace is free of protected health information and computer is locked prior to leaving area.
- Interacts with departmental and other staff on matters affecting the data entry process and makes recommendations for improvement or enhancement to job processes to ensure standards in data entry, collection and retrieval.
- Alert management on any customer service complaints immediately.
- Perform any necessary filing and results mailings in a timely and accurate manner.
- Perform special projects and other duties as assigned by Management.
QUALIFICATIONS
- High School Diploma
- Minimum one year data entry experience
- Excellent verbal and written communication skills
- Effective time management skills
- Accuracy and attention to detail as well as multi-tasking ability
- Working knowledge of Microsoft Office products
BENEFITS
- Health insurance (medical, dental, vision)
- Health Savings Account
- Life insurance (company paid and voluntary)
- Short-term and Long-term disability
- 401k Plan
- Paid time off
Job Summary
Full Time
Ancillary Healthcare
08/04/2024
10/03/2024
integratedhealth21.com
PITTSBURGH, PA
25 - 50
2008
Private
JOHN R TOMAYKO
<$5M
Ancillary Healthcare
Related Companies
The job skills required for Customer Service Representative include Customer Service, Customer Support, Microsoft Office, Written Communication, Attention to Detail, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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