Who we are:

IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients – 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1.

With over 15 years of experience, we are the trusted market leader in Home Health, Durable Medical Equipment, and Home Infusion Services. If you are passionate about inspiring, motivating, and leading teams this opportunity could be for you and we want to hear from you!

Join our team as we strive for excellence through teamwork. We are committed to delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

Full time team members competitive compensation package, include but not limited to;

• Medical, Vision, Dental, Short- and Long-term insurance
• Paid Federal Holidays
• 15 days of PTO
• Employer paid life insurance
• 401K with employer contribution
• Wellness program with reward incentives
• Employee recognition and reward programs

What will you be doing:

The Director of Client Success will be responsible for proactively building and maintaining relationships with clients, the ideal candidate it's an individual who possesses a deep understanding of network management and has experience in building strong relationship with health plans and providers to ensure that their needs and goals are being met. The Director of Client Success works closely with our customers alongside our internal Business Development, Product Management, Customer Support, Operations, Analytics, Strategic Initiatives, Finance, and other teams to ensure a full-service model for our clients.

What will you come with:

• Bachelor's degree in a relevant field such as business, marketing, or communications.
• 10 years of Client Success experience, Healthcare, or Health Plan.
• 8 years of managed care experience; Home Health, DME a plus
• 8 years’ of experience in B2B client management.
• 5 years of experience working in a network management role within a Health Plan.
• Network Management and Provider Management experience
• Excellent communication and interpersonal skills.
• Attention to detail and the ability to manage multiple clients and tasks simultaneously.
• Ability to build strong relationships with clients and understand their needs and goals.
• Knowledge of the industry and market trends related to the company's products or services.
• Knowledge of sales and marketing principles to help identify upsell and cross-sell opportunities.
• Flexibility and adaptability to changing client needs and requirements.
• Results-oriented mindset with a focus on achieving client satisfaction and retention.
• Experience working with multiple stakeholders within and outside the company.
• Experience developing and executing client success strategic and plans.
• Experience using CRM or customer success software.
• Ability to work from a remote location effectively and efficiently.
• Proficient using MS Office
• Strong problem-solving and analytical skills

Join our team as we strive for excellence through teamwork, where our patients are #1!

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Salary: From $130,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 10 years

Medical specialties:

• Home Health

Education:

• Master's

Experience:

• Healthcare: 10 years
• Client Success: 10 years
• Home Care/DME: 5 years

Willingness to travel:

• 50% (Required)

Work Location: Remote