65 Customer Service Representative Jobs in Providence, RI
Integrated Resources Inc is Hiring a Customer Service Representative Near Providence, RI
Remote
PURPOSE:A Customer Support Specialist position focuses on retaining and servicing the largest and most strategic accounts while maintaining data accuracy among business software. The Client Support Specialist represents the client within cross-functional teams. This position is responsible for ensuring data accuracy and customer satisfaction within the account portfolio related to item maintenance, promotional, new item process and pricing execution. Maintain strong professional relationships with customers. Provide communication and analytical data for internal Analysts, Sales and customers. Execute and prioritize sales and customer needs. Work with Account Managers, Inventory Planning, Supplier Relationship, Operations, and Transportation departments to deliver an optimal customer experience.
JOB RESPONSIBILITIES:
- Responsible for reviewing data for integrity and accuracy, prior to the hand-off for any system inputs. This role would act as the primary audit point for Planned Demand quantities, allocations, and special event data.
- Courteously and promptly resolve customer questions and problems or properly refers them to appropriate personnel.
- Executes the administration of customer required systems, to include pricing, promotions, and general item maintenance.
- Maintains customer specific national and regional custom discount files within Client and Customer based systems.
- Execute and coordinate with internal departments on promotion and new item process for assigned accounts.
- Review and coordinate with Account Managers on new store opening accounts within the business systems to ensure proper attributes and price structure is activated on each account.
- Provide clear and thorough communication with the Inventory Planning, Routing and Operation departments to communicate impending large purchases on opening store orders, refill orders, or special orders including any special delivery requests.
- Acquire new store deal sheets within the established company guidelines.
- Manage the administration of discontinued products and pack size changes with the customer.
- Generate system reports as required by the customer (sales, inventory, performance).
- Perform other duties and projects as assigned.
- Associates’ degree in Business Management or a related field or equivalent experience.
- 3-5 year’s customer related experience and account management experience is required
- Experience prioritizing and/or managing time, projects, records etc.
- Must have experience servicing high profile accounts and the practices and procedures specific to the required tasks.
- Analytical background in consumer-packaged goods distribution and/or category management preferred
- Proficiency in analytics and reporting
- Product knowledge and industry terms related to client required.
- Knowledge of all company business systems
- Knowledge of customer experience systems and tools
- Knowledge of policies and processes specific to customer experience functions
- Ability to accurately performs system discounting and price quoting
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite. SharePoint and ASAP skills preferred.
- High level of business acumen relative to key account management and sales.
- Able to develop and maintain effective, positive internal/external working relationships with a diverse group of individuals.
- Comfortable in an open, dynamic, and collaborative work environment.
- Strong organizational skills with ability to multi-task. Ability to work independently and exercise good judgment.
- Proven customer service standards.
- Able to resolve issues appropriately and in a timely manner.
- Ability to lead and motivate other team members
- Good decision-making skills.
- Some travel may be required
- Most work is performed in a temperature-controlled office environment
- Incumbent may sit for long periods of time at desk or computer terminal
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday
- Stooping, bending, twisting and reaching may be required in completion of job duties
Job Summary
Full Time
$42k-53k (estimate)
09/09/2024
03/03/2025
BONITA SPRINGS, FL
50 - 100
2014
$10M - $50M
Related Companies
The job skills required for Customer Service Representative include Customer Service, Customer Support, Microsoft Office, Planning, Written Communication, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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