Integrated Resources Inc is Hiring a Technical Support Analyst 2 Colonial Heights, VA ONSITE Near Colonial Heights, VA
Position: Technical Support Analyst 2Location: Heights, VA ONSITEDuration: 3 Months *Contract to be extended annually beyond June 30, 2024, likely for 6-12 months**Candidates local to the Colonial Heights, VA required for ONSITE work *ALL interviews conducted ONSITE, NO exceptionsJob description:Skilled in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite, and MS Teams. Skilled in wireless devices. Ability to communicate effectively verbally and in writing with individuals. Customer Service skills that include a “customer first” attitude. The position is responsible for agency-specific end-user support throughout the Richmond District. Provides troubleshooting, problem management, and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.