Our client in Manhattan, NY is looking to add a Computer Support Specialist  to their team. This is a contract role and is anticipated to last until approximately July 2025 with the possibility of an extension. The approximate hours of work are Monday to Friday 8:00AM-4:00PM or 10:00AM-6:00PM. The payrate is $24.00/hour.

Computer Support Specialist Job Responsibilities:

• Work on service desk shared mailbox, reply to emails, create tickets in ticketing system, provide level 1 troubleshooting, escalate to higher level technicians in the event the issues isn’t resolved after troubleshooting.
• Performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.
• Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.
• Preparing and assisting with documentation preparation for procedural manuals and online help instructions for users, and technical documentation manuals for IT staff; performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.
• Providing and administering training in hardware and software technologies.
• Answer the service desk phone, create tickets in ticketing system & provide level 1 troubleshooting , escalate to higher level technicians in the event the issue isn’t resolved after troubleshooting.
• All other duties as assigned

Computer Support Specialist Qualifications:

• Three to five years of experience in the following:
  • IT customer support and training
  • Computer installation, diagnosis and repair
  • Network & standalone printer installation, diagnosis & repair
  • Basic troubleshooting scanners and other peripheral devices
  • Microsoft Office Suite troubleshoot / desktop support
  • Virtual meetings tools including MS Teams, Zoom and WebEx
  • Windows 10 desktop support
  • VPN and remote technical support
  • Adobe Pro troubleshoot / desktop support
• Prior experience working as a computer support specialist
• Experience working in a government setting.
• Detail oriented.
• Ability to work well individually and as a team.
• Microsoft Office experience
• Ability to work well under pressure.

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