25 Customer Service Specialist Jobs in Smyrna, TN
Integration International is Hiring a Customer Service Specialist Near Smyrna, TN
Job Details:
Title: Customer Service Specialist (Manufacturing)
Location: Smyrna, TN 37167
Duration: 10 Months (Potential for Conversion)
Work Schedule: 1st Shift, 08:00 AM – 05:00 PM, Mon to Fri
Job Description:
What will you do?
- This position is responsible for all daily communication on projects to the client’s internal Project Managers.
- Resolve customer complaints; consult with production, shipping, warehouse, or common carrier personnel to trace missing or delayed shipments.
- Analyzes and evaluates problems with communication and/or processes related to scheduling production orders through the plant and recommends solutions.
- Provide customer resolution for complex installations restoring customer application and confidence in client’s product.
- Ability to handle and process customer complaints and concerns in a professional manner.
- Technical expertise, analysis, and reporting for customer complaints on products.
What qualifications will make you successful?
- Must have a completed bachelor's degree.
- Strong Excel proficiency, managing large quantities of data for analysis. Pivots, VLOOKUP, and more are needed daily.
- SAP experience.
- The ideal candidate will possess excellent customer service skills with the ability to excel under high pressure and time-sensitive situations.
- You will need to be able to work independently as well as collaboratively with a small Customer Service department.
- Strong Customer focus: demonstrated ability to develop and maintain positive customer relationships.
Job Summary
Contractor
IT Outsourcing & Consulting
$55k-71k (estimate)
06/26/2024
07/24/2024
i3intl.com
PARSIPPANY, NJ
50 - 100
2000
PRATAP JAYKAR
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About Integration International
Integration International, Inc. (i3) is an end to end Information technology solutions and professional services company having a services footprint across North America, Europe and Asia-Pacific. i3 has been consistently helping clients to transform business and IT operations with innovative ideas, best practices, and diverse technology expertise. i3's global delivery capabilities, technology alliances and proven execution methodologies enables clients to address dynamic business needs and achieve demonstrable, measurable, and sustainable business benefits.
The job skills required for Customer Service Specialist include Customer Service, Customer Focus, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
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Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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