Academic Training Facilitator / Case Manager Oakland Park, FLSalary Negotiable with Experience Benefits offered after probationary period.100% employer paid for employee only medical, dental, and vision. In addition to offering a 401K deferred compensation plan with employer match, tuition reimbursement, two (2) paid personal days, eleven (11) paid holidays, and accrual of paid leave time, the employer also pays for life insurance, short term disability and long-term disability. General Purpose of the Position:Provide comprehensive case management, career development workshops and guidance to individuals on assigned caseload for the Workforce Innovation and Opportunity Act (WIOA) Get There Faster Veteran Grant. Serve as career guide and coach for the targeted military connected population. Facilitate employment and training services to meet military connected customer needs, develop curricular content, facilitate trainings, and alleviate barriers in the development of the customer’s potential. In conjunction with the Local Veteran Employment Representative, Quality Assurance/Training Coordinator, and Career Source Broward Management ensure that all services are delivered in accordance with federal, State, and local mandates and organization policies and procedures. Position requires in-person interactions with customers. Work is performed onsite at a physical location of CSBD.Essential Responsibilities and Duties:

• Develop rapport with target customers and conduct assessments to identify their needs and assist in targeting appropriate training services.
• Counsel customers individually or in group sessions, to assist in identifying barriers and services needed, and coach customers in strategies to secure and maintain meaningful employment to move toward self-sufficiency.
• Facilitate daily training and educational programs and conduct workshops in the CareerSource Broward Centers with the target population.
• Assist in developing and organizing training manuals and ensure the training materials prepared, such as outlines, handouts, training text and on-line programs are compliant with State and local guidelines.
• Develop and maintain in-depth knowledge of State and local performance measures.
• Facilitate customer access to community and program resources including relevant mental health services, health, and others as applicable.
• Determine required level and frequency of services per established program guidelines. Develop individual employment (IEP) plans with customers to establish a roadmap for successful completion of educational and training programs and achievement of employment objectives.
• Coordinate and monitor services, including comprehensive tracking of customer activities in training and the Individual Employment Plan, with on-going follow-up at specified intervals.
• Evaluate effectiveness of customers Individual Employment Plan and progress made by customer and provide appropriate updates to services.
• Document all customer encounters in Employ Florida, complete and submit documentation as appropriate and maintain comprehensive electronic case files in the local Document Management System (DMS).
• Facilitate the Get There Faster Lab to assist customers interested in online training courses.
• Coordinate services with Local Veteran Employment Services, WIOA Success Coaches, and Wagner Peyser placement staff as appropriate to ensure development of employment opportunities and placement of customers.
• Document activities and case notes related to customer goal progress in the State management information system.
• Respond promptly to all correspondence including telephone calls, emails, text messages, and faxes.
• Adhere to the professional Code of Conduct, exercise professional judgment, discretion, confidentiality, and sensitivity in all communications.
• Participate in training opportunities to enhance job related skills and program specific knowledge.
• Conduct continuous quality improvement activities in support of achieving the organization’s performance goals.
• Communicate with coworkers, management, staff, customers, and the general public in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures, and instructions and obtain certification as a Workforce Professional Tier 1 within (3) months of employment in the position.
• Perform other duties as assigned.

Supervisory Controls and Guidelines:

• The incumbent reports directly to the Veterans Program Manager.
• The incumbent’s primary duty of performing office or non-manual work is directly related to providing services to customers of CSBD.
• Incumbent must exercise discretion and independent judgment with respect to matters of significance.
• Work is performed independently within broad general guidelines such as federal, state, and local workforce development guidelines and regulations including Workforce Innovation and Opportunity Act (WIOA), Wagner Peyser (WP) regulations, and Welfare Transition Program (WTP), labor laws, technical assistance guides and research as well as Career Source Broward policies and procedures.
• This position description in no way states or implies that these are the only job duties to be performed by the employee(s) incumbent in this position.
• Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Education, Experience, and Knowledge Required:

• A bachelor’s degree in psychology, social science, business administration, or a related field plus a minimum of three years relevant work experience involving case management and training is required.
• Incumbent must be experienced in and demonstrate strong presentation skills and strong oral and written communication skills.
• Incumbent must have prior experience achieving excellence and demonstrating continuous improvement.
• Strong ability and demonstrated experience in balancing multiple priorities, meeting deadlines, working independently, and achieving assigned tasks are required.
• Must be proficient in all Microsoft Office applications and possess extensive Word and Excel skills, possess the ability to utilize state workforce development databases and possess the ability to utilize the Internet to conduct research and obtain data.
• A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.
• All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
• To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.
• Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.
• The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

ADA Requirements:

• The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodation may be used to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is generally required to sit; regularly required to use hands to write, type; and talk or hear.
• The employee occasionally is required to stand and/or walk or lift and/or move up to 10 pounds. No specific vision abilities required by this job.
• The work environment characteristics are representative of those an employee encounters in an office environment and traveling to attend offsite meetings and conferences.

We are an EOE.

#csb

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Oakland Park, FL: Relocate before starting work (Required)

Work Location: In person