Job Description

Discover a rewarding career at IntegritySure LLC in Webster, Texas. Our commitment to providing exceptional customer service is unmatched, and we are looking for a talented individual to join our team as an Inbound Customer Service representative. Embrace the opportunity to work in a vibrant office setting where your dedication to customer satisfaction will shine.

Benefits

Responsibilities

Customer Interaction: Handle inbound calls and inquiries from customers, addressing their questions or concerns with empathy and professionalism.

Issue Resolution: Assist customers in resolving problems or complaints, striving to achieve a positive outcome for all parties involved.

Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information and recommendations to customers.

Data Entry: Record details of customer interactions and transactions accurately in the system for future reference.

Team Collaboration: Work collaboratively with colleagues to ensure a seamless customer experience and share best practices.

Cross-Sell: Identify opportunities to add new products during every interaction.

Requirements

Communication Skills: Excellent verbal and written communication skills with a friendly and professional demeanor.

Customer Focus: Strong customer service orientation with a genuine desire to assist and support customers.

Problem-Solving: Ability to analyze situations, identify problems, and propose effective solutions to meet customer needs.

Empathy: Demonstrated empathy and patience when interacting with customers to build rapport and resolve issues.

Organizational Skills: Strong organizational and time-management skills to handle multiple tasks efficiently and prioritize workload effectively.

Adaptability: Flexibility to work in a fast-paced environment, handle stressful situations with composure, and adjust to changing priorities as needed.