2 Complaint Management Specialist II - Medical Devices Jobs in Sparks Glencoe, MD
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Complaint Management Specialist II - Medical Devices
$51k-66k (estimate)
Full Time | Business Services
3 Days Ago
intellectt is Hiring a Complaint Management Specialist II - Medical Devices Near Sparks Glencoe, MD
Job Title: Complaint Management Specialist II
Location: 7 Loveton Circle, Sparks, MD, USA, 21152-0999
Job SummaryThe primary responsibilities for this role are:
Administrative data collection and entry.
This role is customer facing with internal and external customers. Communication methods consists of physical mailings, phone calls, emails, and conference calls.
Job ResponsibilitiesData entry into excel spreadsheet.
Contact information collection and documentation.
Document information gathered.
Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer.
Ensures compliance with all BD policies and procedures.
Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer.
Make Outbound calls to various customers to verify if field action notifications have been received.
Able to navigate through large medical facilities to identify the correct party to acknowledge corrective action notices.
Maintain detailed records of outbound calls such as representative names, titles, disposition of any products.
Raise any escalated concerns to the next level of management.
Education And ExperienceMay perform other duties as required.
Associate degree preferred.
High school degree required.
Knowledge And SkillsWorking knowledge of 21 CFR820, ISO 13485, and other international standards preferred
Working knowledge of Canadian Medical Device, Drugs, NHP and CTO regulations preferred.
SkillsProficiency in Microsoft Office, specifically Word and Excel
Strong Verbal Communication skills
Self-Motivated.
Can work with minimal supervision.
Physical DemandsSitting for Extended Periods: Remote work often involves sitting at a computer terminal for long hours. This sedentary aspect can impact posture and overall health.
Computer Use: Using a computer, keyboard, and mouse is a fundamental part of remote work. It's essential to maintain proper ergonomics to prevent strain or discomfort.
Communication Tools: Remote work relies heavily on communication tools like phone calls, online meetings, and video conferencing. These activities may involve sitting, standing, or moving around.
Predictable Attendance: Remote workers must maintain regular, predictable attendance, especially during business hours or as dictated by work demands.
Noise Levels: The work environment can vary, but moderate noise levels (such as phone calls, online meetings, and computer audio) are common in remote settings
Work EnvironmentOnsite Office Cubical 5 days per week
Location: 7 Loveton Circle, Sparks, MD, USA, 21152-0999
Job SummaryThe primary responsibilities for this role are:
Administrative data collection and entry.
This role is customer facing with internal and external customers. Communication methods consists of physical mailings, phone calls, emails, and conference calls.
Job ResponsibilitiesData entry into excel spreadsheet.
Contact information collection and documentation.
Document information gathered.
Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer.
Ensures compliance with all BD policies and procedures.
Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer.
Make Outbound calls to various customers to verify if field action notifications have been received.
Able to navigate through large medical facilities to identify the correct party to acknowledge corrective action notices.
Maintain detailed records of outbound calls such as representative names, titles, disposition of any products.
Raise any escalated concerns to the next level of management.
Education And ExperienceMay perform other duties as required.
Associate degree preferred.
High school degree required.
Knowledge And SkillsWorking knowledge of 21 CFR820, ISO 13485, and other international standards preferred
Working knowledge of Canadian Medical Device, Drugs, NHP and CTO regulations preferred.
SkillsProficiency in Microsoft Office, specifically Word and Excel
Strong Verbal Communication skills
Self-Motivated.
Can work with minimal supervision.
Physical DemandsSitting for Extended Periods: Remote work often involves sitting at a computer terminal for long hours. This sedentary aspect can impact posture and overall health.
Computer Use: Using a computer, keyboard, and mouse is a fundamental part of remote work. It's essential to maintain proper ergonomics to prevent strain or discomfort.
Communication Tools: Remote work relies heavily on communication tools like phone calls, online meetings, and video conferencing. These activities may involve sitting, standing, or moving around.
Predictable Attendance: Remote workers must maintain regular, predictable attendance, especially during business hours or as dictated by work demands.
Noise Levels: The work environment can vary, but moderate noise levels (such as phone calls, online meetings, and computer audio) are common in remote settings
Work EnvironmentOnsite Office Cubical 5 days per week
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$51k-66k (estimate)
POST DATE
06/24/2024
EXPIRATION DATE
07/21/2024
WEBSITE
intellectt.com
HEADQUARTERS
ISELIN, NJ
SIZE
200 - 500
FOUNDED
2018
CEO
KIRAN MADALA
REVENUE
$5M - $10M
INDUSTRY
Business Services
Related Companies
About intellectt
Intellectt Inc. was founded to set a new standard in Consulting and Staffing Industry. Our company is made up of dreamers, calculated risk-takers, diligent people that go to fight for the brand of our client. Intellectt Inc. and our affiliated brands provide innovative talent solutions that make our clients businesses better. Our verticals include Healthcare and IT. We exist to become the finest and most esteemed staffing company across the USA and we look forward to putting our talents to use to push your organization forward.
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