Job Title: Client Technologies Technician - Advanced

Location: Columbia, SC

SCOPE OF THE PROJECT:

IT TECHNICAL SUPPORT FOR PAROLE BOARD HEARINGS INCLUDING ENDPOINT DEVICES FOR CENTRAL AND REMOTE LOCATIONS.

DAILY DUTIES / RESPONSIBILITIES:

• WORKS UNDER LIMITED SUPERVISION AS THE PAROLE BOARD SUPPORT TECHNICAL LEAD. WILL PERFORM THE FOLLOWING: DAILY ADMINISTRATION, PLANNING, INSTALLATION, CONFIGURATION, MAINTENANCE, DEPLOYMENT, DOCUMENTATION CREATION, TESTING AND TRAINING.
• UPDATES TICKETS IN THE TICKETING SYSTEM ON ALL IT-RELATED ISSUES AND ENSURES AUDIT LOGGING IS KEPT UP TO DATE.
• MONITORS AND LISTENS TO HEARINGS WITHIN THE BOARD ROOM TO PROVIDE IMMEDIATE ASSISTANCE TO HEARING PARTICIPANTS.
• MUST BE COMFORTABLE WITH LISTENING TO SENSITIVE IMFORMATION INCLUDING THE DISCUSSION OF VIOLENT AND EXPLICIT CRIMES, VICTIM EXPERIENCES, ETC.
• ASSISTS VIRTUAL PUBLIC PARTICIPANTS.
• PROFESSIONAL BEHAVIOR AND BUSINESS ATTIRE IS REQUIRED IN THE COURT ROOM FOR THIS POSITION.
• WORKS WITH VENDOR SUPPORT AND IT LEADERSHIP TO ENSURE ALL SYSTEMS ARE OPERATIONAL INCLUDING REPORTING, DOCUMENTING AND RESOLVEING OUTSTANDING ISSUES.
• CONDUCTS WEEKLY TESTING TO ENSURE ALL EQUIPMENT, USERS, AND SYSTEMS ARE OPERATIONAL FOR CENTRAL AND REMOTING LOCATIONS.
• ASSISTS IN PREPARING AND MANAGING DEVICES FOR WINDOWS, IOS, POLY, CISCO, VIDEO CONFERENCING, ETC..
• SUPPORTS, UPDATES, AND MANAGES HARDWARE, SOFTWARE AND SOFTWARE MANAGEMENT SYSTEMS INCLUDING WEBEX, TEAMS, POLY, WINDOWS APPS, IOS APPS, RECORDING SOFTWARE, GOODREADER, WINSCP.
• OTHER DUTIES AS ASSIGNED.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• STRONG PERSONAL, ETHICAL, AND MORAL STANDARDS.
• UNDERSTANDING OF DESKTOP SUPPORT CONCEPTS AS IT RELATES TO TROUBLESHOOTING NETWORK ENDPOINTS.
• GOOD INTERPERSONAL SKILLS.
• PROACTIVE AND SELF-MOTIVATED
• SELF-STARTER WITH THE ABILITY TO PRIORITIZE WORKLOAD AND MANAGE TIME.
• EXCEPTIONAL LISTENING SKILLS.
• SOFTWARE ADMINISTRATION INCLUDING LICENSING, TROUBLESHOOTING, MANAGING INSTALLATIONS AND CONFIGURATIONS, REPORTING.
• ABILITIES TO TROUBLESHOOT DESKTOP, AUDIO AND VIDEO EQUIPMENT AND IOS DEVICES.
• EXCELLENT CUSTOMER SERVICE AND COMMUNICATION SKILLS VIA PHONE, EMAIL, AND IN-PERSON, WORKING WITH A WIDE RANGE OF SITUATIONS AND PERSONALITIES
• MUST BE ABLE TO EFFICIENTLY PERFORM REMOTE AND ONSITE TECHNICAL WORK. COULD BE SUPPORTING PEOPLE AND EQUIPMENT AT DIFFERENT SITES.
• MANAGING IOS DEVICES THROUGH AIRWATCH, APPLE BUSINESS MANAGER.
• ACTIVE DIRECTORY, SCCM, DESKTOP AND MS TEAMS SUPPORT EXPERIENCE.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• GPO (WINDOWS GROUP POLICY OBJECT) ADMINISTRATION SKILLS.
• WINDOWS SECURITY - GROUP POLICY SKILLS.
• WEBEX AND MS TEAMS ADMINISTRATION INCLUDING LICENSING, TROUBLESHOOTING, MANAGING DEVICES, REPORTING.
• CISCO, POLY, AND VIDEO CONFERENCING SUPPORT EXPERIENCE.

REQUIRED EDUCATION:

• BACHELOR’S DEGREE
• OR MASTER’S DEGREE IN COMPUTER SCIENCE, OR INFORMATION SYSTEMS/TECHNOLOGY MANAGEMENT OR EQUIVALENT WORK EXPERIENCE

PREFERRED CERTIFICATIONS:

• A
• Network
• Security
• DELL DESKTOP CERTIFICATION
• WEBEX CERTIFICATION

Skill Matrix:

• Valid Drivers License

Additional Skills:

• Must have a SC Driver's License.

Please apply on our secured job site at <> or email careers@intellibee.com

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• GPO (WINDOWS GROUP POLICY OBJECT) ADMINISTRATION SKILLS: 5 years (Preferred)
• WINDOWS SECURITY - GROUP POLICY SKILLS: 5 years (Preferred)
• CISCO, POLY, AND VIDEO CONFERENCING: 5 years (Preferred)

License/Certification:

• A , Network , Security (Preferred)

Work Location: On the road