33 Service Support Analyst Jobs in Raleigh, NC
Intellibee is Hiring a Service Support Analyst Near Raleigh, NC
**This is a hybrid or fully on-site position, depending on the candidate's preference. The candidate is required to be onsite 2-3 days per week. The specific days will be coordinated with the rest of the staff, so if they have a preference OSC should be able to work with that.
NC OSC is transitioning to a new Microsoft Tenant and fully independent Desktop Management. Our IT Ops team will take on all desktop and M365 support and it will be a significant transition to our staff. We need someone with good communication skills, excellent customer service skills, and an even/calm presence to support our staff through the initial transition and the new ongoing support processes.
Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.
Description (including, but not limited to):
- Technical assistance, support, and advice to end users for hardware, software, and systems
- Hands-on technical and functional assistance to business and technical users
- Remote technical and functional assistance to business and technical users
- Support of the Office 365 environment (administration and useage)
- Able to support remote PC setup and application installation
- Will be on-site for a portion of the week to support hands-on users
Skill Matrix
- Customer service skills Required 5 Years
- Microsoft 365 (Outlook, Sharepoint, Teams, OneDrive, etc) usage Required 5 Years
- Desktop support Required 5 Years
- PC specifications and purchasing Required 5 Years
- Desktop imaging and installation of applications Required 5 Years
- Experience supporting IT for employees of the State of NC Desired 1 Years
- Microsoft certifications Highly desired 3 Years
- Excellent written and verbal communication skills Required 5 Years
- Experience supporting A/V equipment Highly desired 2 Years
- Excellent background support end users in a M365 environment with specific emphasis on Outlook, Teams, and SharePoint Required 5 Years
Job Summary
Full Time
IT Outsourcing & Consulting
$51k-63k (estimate)
03/10/2024
07/05/2024
intellibee.com
Southfield, MI
<25
IT Outsourcing & Consulting
Related Companies
The job skills required for Service Support Analyst include Customer Service, Installation, Communication Skills, Leadership, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Support Analyst positions, which can be used as a reference in future career path planning. As a Service Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Support Analyst. You can explore the career advancement for a Service Support Analyst below and select your interested title to get hiring information.
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