VDOT is currently seeking to hire a Systems Administrator to maintain the health of the Ivanti Endpoint Manager environment, support software packaging and distribution, and provide tier 3 level software support.

DUTIES ANDRESPONSIBILITIES:

• Monitoring and maintaining the overall health and availability of the Ivanti Endpoint Manager system.
• Packaging software and building distribution packages to support statewide project efforts and enterprise deployments including the remediation of security vulnerabilities.
• Working with VITA service providers to ensure the VDOT workstation image meets agency needs and security requirements.
• Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems
• Provide management with recommendations for systems and process improvements
• Troubleshoot software and hardware problems and enhances the level of direct services to field staff
• Install, maintain, and assist in testing and upgrading of new and existing hardware and software
• Create job aids for internal VDOT staff to enhance the use of technical resources to support complex software.
• Manage and monitor customer IT issues using helpdesk tools - KSE, Ivanti and SharePoint. Support over the phone, in person, and using remote control.

REQUIRED EXPERIENCE& SKILLS

• Strong customer service skills with a Customer First attitude.
• Extensive skills and experience in desktop products including but not limited to Windows 10/11,SharePoint, and MS Office 365.
• Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices.
• Excellent research and investigative skills.
• Extensive knowledge and experience in Active Directory, remote support tools, networking.
• Working understanding of software license management and compliance best practices.
• Ability to troubleshoot hardware and software issues and communicate solutions to customers both in the Central Office and in the field.
• Ability to communicate effectively orally and in writing with individuals and groups.
• Experience with Power Platform, PowerShell, SQL strongly preferred.
• System administration of Ivanti Endpoint Manager or a similar client management system such as SCCM, etc.

Skill Matrix

• Strong Customer Service skills with a Customer First attitude Required 5 Years
• Experience in working with request/incident tracking and reporting tools. Required 5 Years
• Extensive skills and experience with Windows environments (Server/Enterprise OS), Microsoft Products (Office Suite, Visio, Project, etc.). Required 5 Years
• Proven track record of completing technical solutions, enhancements, and projects. Required 5 Years
• Experience in root cause analysis, remote support tools, and networking fundamentals. Technical writing a plus. Required 3 Years
• System administration of Ivanti Endpoint Manager or a similar client management solution (MECM, PDQ, Flexera, ManageEngine, etc.). Required 3 Years
• Working knowledge of the Power Platform (PowerBI/PowerAutomate), Powershell, SQL, strongly preferred. Highly desired 3 Years
• Knowledge of security vulnerability tracking, remediation, risk-based escalation, CVEs, etc. Highly desired 3 Years