Job Title: Client Service & Implementation (CS&I) Change Lead

Location: Chicago, IL 60606 (Hybrid – 2 days/week onsite)

Duration: 6 Months

Contract Type: W2 only

Pay Rate Range: $50.00 - $55.00/Hour

Role Mandate:

The Client Service & Implementation (CS&I) Change Lead role is being created within the Change Management function of the CS&I Transformation Team to provide holistic and centralized support of all strategic change that will impact the CS&I organization and allows for dedicated focus and collaboration across the CS&I teams to ensure optimal change readiness plans are put into place.

Role Responsibilities:

• Change Impact Assessment.
• Act as change agent liaison to facilitate small to medium sized initiatives, identify impacted stakeholders, evaluate the change, define optimal change deliverable tactics and facilitate the acceptance of initiatives through effective change management practices.
• Collaborate and partner with other Change Management teams outside of CS&I to effectively convey the scope of the change and thoroughly assess the impact the change will have on the CS&I group and incorporate into broader change plans.
• Collaborate with initiative owners, team leads & partner teams to develop, implement, and monitor change plans for CS&I.
• Align with business or team leads on scope of change and overall impacts.
• Ensure Change Management process is followed.
• Manage the change end to end for small to medium sized projects; identify any other stakeholder impacts.
• Manage internal communications to the teams about the change.
• Partner with WFE Learning and/or content teams to coordinate change management needs.
• Partner with process/procedure leads to ensure any resources are posted and made available.
• Incorporate CS&I changes and associated impacts into WFE deliverable tracker and reporting.
• Assemble and deliver change status reporting for CS&I driven and impacting initiatives.

Must Haves:

• 1-2 years years process consulting (more business end).
• Strong leadership skills - some experience in leadership (Ability to run workshops).
• Ability to write procedures (must),analyze and understand process mapping as a method of visualizing an ongoing process.
• Ability to analyze information from customers, vendors, and key stakeholders.
• Strong understanding of business process analysis methods and skills to find ways to help clients achieve their goals.

Nice to Have Skills:

• Experience with VISIO - other mapping tools.
• Experience with MS Office Applications.

Soft Skills:

• Strong communication skills.
• Strong collaboration skills to partner with stakeholders and team members.
• Excellent writing skills.