1 Content Writer, Customer Service Job in Ridgefield, NJ
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Content Writer, Customer Service
$74k-92k (estimate)
Contractor | Investment Management
2 Days Ago
Intelliswift Software Inc is Hiring a Content Writer, Customer Service Near Ridgefield, NJ
Pay rate range - $43/hr. to $46/hr. on W2
Schedule: Hybrid - 4 Days Onsite
Job DescriptionTop Skills:Foresight - Ability to recognize how one proposed change will affect other systems and workflows.
Effective Adaptability - Able to pivot between tasks with competing priorities and maintain quality output.
Deliver Results - Ability to finish tasks and effectively communicate their changes and impacts to others.
SummaryThe main function of a technical writer is to write technical materials, such as equipment materials, appendices, or operating and maintenance instructions.
A typical technical writer is responsible for organizing, editing, and maintaining technical records and files.
Education/Experience
RoleThis role will ONLY deal with internal material related to eCommerce Order Support—no documentation of product technical information or product support is included in this role. The type of material the new hire can expect to work with includes:
Schedule: Hybrid - 4 Days Onsite
Job DescriptionTop Skills:Foresight - Ability to recognize how one proposed change will affect other systems and workflows.
Effective Adaptability - Able to pivot between tasks with competing priorities and maintain quality output.
Deliver Results - Ability to finish tasks and effectively communicate their changes and impacts to others.
SummaryThe main function of a technical writer is to write technical materials, such as equipment materials, appendices, or operating and maintenance instructions.
A typical technical writer is responsible for organizing, editing, and maintaining technical records and files.
Education/Experience
- Bachelor's degree required.
- 2-4 years experience required.
- Develop content around product and promotional launches to address key customer questions and provide solid talking points to agents that are easy to use and understand.
- Identify and collate similar content into single sources of truth, while also improving readability and accessibility of the information.
- Hold recurring review sessions with stakeholders to ensure policies and process are up-to-date.
- Collaborate with CS operations to audit and enhance approved content for all channels of communication through customer service.
- Partner with training team to keep training current with updated content.
- Ensure compliance with law (e.g., copyright and data protection).
- Excellent writing and editorial skills
- Experience with HTML, including the ability to quickly comprehend its utilization in article structure.
- Attention to detail and ability to quickly shift focus to keep up with shifting priorities or emerging issues.
- Experience with content management systems and ticketing systems such as Jira, Confluence and Zendesk.
- Proven work experience as a Content Writer, including experience working with contract resources.
- Extensive experience with MS Office Suite.
- Good organizational and time-management skills.
- 3 years experience working as a Content Writer.
RoleThis role will ONLY deal with internal material related to eCommerce Order Support—no documentation of product technical information or product support is included in this role. The type of material the new hire can expect to work with includes:
- Updating policies and processes from leadership on how agents should handle customer issues with their orders and deliveries
- Discovering, compiling, and organizing similar information into a template that will serve as one source of truth for specified topics
- Creating diagram charts of workflows given a specific set of parameters (e.g., if order status = this, and customer is asking to do X, verify Y and Z; if verified, then follow Path1, else follow Path2)
Job Summary
JOB TYPE
Contractor
INDUSTRY
Investment Management
SALARY
$74k-92k (estimate)
POST DATE
06/26/2024
EXPIRATION DATE
07/24/2024
WEBSITE
intellswift.com
HEADQUARTERS
FREMONT, CA
SIZE
25 - 50
FOUNDED
2001
TYPE
Private
CEO
LADDI S JHUTY
REVENUE
<$5M
INDUSTRY
Investment Management
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About Intelliswift Software Inc
Intelliswift Software provides enterprise application, collaboration, mobility and cloud computing solutions.
Show more
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