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Job Title: IT Customer Support Analyst
Duration: 12 Months
Location: Portsmouth, NH, USA
Pay Range: $25 per hour
Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.
Description of responsibilities:
Application Support Specialist 1 year contract
Fully remote. 8 AM - 4 PM EST hours
5 years of IT experience
1-3 year Insurance experience preferred
Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets
Experience with ticket systems (Remedy, ServiceNow, Jira) and knowledge bases required
Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.
Provides end-user notices of real-time issues within the environment
Collaborates with more senior team members and other support teams to identify defects and user impact
Seeks to understand new functionality being implemented for monthly releases
Identifies opportunities for continuous improvement
Adheres to metric-driven objectives including time to resolve and number of closures per day
Participates daily in all required team and support group meetings
Mainframe, Guidewire Suites, NexThink, AppDynamics and/or Splunk experience a plus!
Intelliswift is committed to fair and equitable compensation practices. The range provided for this position is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Intelliswift offers medical insurance, dental insurance, vision insurance, supplemental life and AD&D insurance, and any other benefits per state law.
Equal Employment Opportunity StatementIntelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department
Other Employment Statements
Intelliswift participates in the E-Verify program.
Learn MoreFor information on Intelliswift Software, Inc., visit our website at .
Full Time
Investment Management
$50k-65k (estimate)
05/25/2024
06/02/2024
intellswift.com
FREMONT, CA
25 - 50
2001
Private
LADDI S JHUTY
<$5M
Investment Management
Intelliswift Software provides enterprise application, collaboration, mobility and cloud computing solutions.
The job skills required for IT Customer Support Analyst include Customer Support, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Customer Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Customer Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Customer Support Analyst positions, which can be used as a reference in future career path planning. As an IT Customer Support Analyst, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Customer Support Analyst. You can explore the career advancement for an IT Customer Support Analyst below and select your interested title to get hiring information.