76 Technical Account Manager Jobs in Lehi, UT
Intelliswift Software Inc is Hiring a Technical Account Manager Near Lehi, UT
$54.1 per hour on W2
Lehi, UT Hybrid
ResponsibilitiesBe a central point of contact while ensuring high levels of customer satisfaction for your assigned customer accounts
Maintain regular communication with both the external and internal teams, constantly handling customer expectations
Engage with Director and VP-Level executives to translate business needs into technical and operational plans
Work hands-on with Adobe Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the rest of the Consulting practice to address issues, questions, and requests
Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
Analyze and present impactful data and insight to leadership
Demonstrate knowledge of your customers' environments to assist Adobe service teams in better serving your customers
Serve as a first point of critical issues for customer concerns relating to technical issues and coordinate and drive resolutions with Adobe services, sales, and product teams
Ensure timely response and resolution to technical and product outstanding items
Assess and document customers' technical environment to reveal ongoing insight and improvement opportunities
Make recommendations on how new and existing features fit within customers' environments, supplying standard methodologies and guidance
Participate in customer-requested meetings and quarterly business reviews (on-site and remotely)
Participate in project-based, consultant-led architectural and design discussions to ensure solutions are optimal for the customer(s)
Provide proactive status updates to required parties
Host periodic checkpoint and status calls with customer and internal partners
Identify enablement goals and plans
Continually develop both technical and soft skills individually and assist in mentoring immediate team members as needed
RequirementsBachelor's Degree in related field of the technical industry or equivalent experience
At least five years of full-time experience in consultative, customer support and/or related role in marketing technology
Exceptional CX focus and abilities
Demonstrable ability to adapt to new technologies and learn quickly
Proven presentation skills, including confidence and comfort over the phone and in front of audiences both small and large
Professional demeanor, ability to collaborate with and lead teams with dynamic strengths throughout Adobe, and presenting with client managers, directors, and VPs including CMOs and CXOs.
Excellent, sophisticated written and verbal communication skills
Strong conflict resolution and negotiation skills
Tenacious in driving closure around blocking issues and open technical issues
Strong personal organization skills, as well as prioritization and time management skills
Ability to manage multiple, sophisticated, high-priority tasks and situations across multiple accounts
Excellent problem-solving skills, with a validated ability to identify issues, tackle them quickly and thoroughly, using peers and internal resources as applicable
Travel to client locations as (approximately 15-20 percent)
Familiarity, awareness, or strong solid understanding of development methodologies and technologies in one or more than of the following: JavaScript, jQuery, Java, JSP; HTML, HTML5, XHTML, CSS; REST, XML, J2EE Application Services, Database Technologies, LDAP Server Technology, OSGI Framework
Tagging and implementation familiarity or experience
Analysis principles and interpretation experience
Understanding of and experience with marketing software and domain principles
Experience and familiarity with the following Adobe solutions (a plus but not a hard requirement): Adobe Experience Manager, Adobe Workfront or Adobe Experience Platform
Familiarity with Agile development methodologies, such as, Scrum
Familiarity with SaaS UX and navigation
Understanding of performance tuning and optimization
Understanding with debugging coding languages
API-level knowledge of third-party applications is a plus
Comprehension or experience in a wide-range of computer operating systems and software with emphasis on installation, solving, upgrading, integration and client/server operations is desired
Job Summary
Full Time
Investment Management
$84k-113k (estimate)
06/06/2024
07/04/2024
intellswift.com
FREMONT, CA
25 - 50
2001
Private
LADDI S JHUTY
<$5M
Investment Management
Related Companies
About Intelliswift Software Inc
Intelliswift Software provides enterprise application, collaboration, mobility and cloud computing solutions.
The job skills required for Technical Account Manager include Presentation, Leadership, Planning, Problem Solving, Time Management, Insight, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Account Manager positions, which can be used as a reference in future career path planning. As a Technical Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Account Manager. You can explore the career advancement for a Technical Account Manager below and select your interested title to get hiring information.
If you are interested in becoming a Technical Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Account Manager job description and responsibilities
Developed new specialty business by providing technical support and relationship management across cross functional teams at new and existing accounts.
01/04/2022: Charlotte, NC
Furthermore, a technical account manager must monitor the delivery of services and report progress to managers or supervisors.
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Technical account managers provide high-level tech support to their customers and project teams before and after a sale or transaction.
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The technical account manager will work with the client to build strong relationships and ensure customer satisfaction.
03/09/2022: Greensboro, NC
They provide reports to product developers and stakeholders product performance and track account metrics.
12/31/2021: Binghamton, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Account Manager jobs
Those Technical Account Managers who do attend college, typically earn either a Business degree or a Computer Science degree.
02/03/2022: Anderson, IN
View more details on Technical Account Manager salaries across the United States.
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Extensive experience within a technical or account management area.
12/23/2021: Madison, WI
Help drive team expertise and technical thought leadership.
01/21/2022: Mcallen, TX
Proven ability to consult and be consulted on topics requiring product/technical expertise.
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Step 3: View the best colleges and universities for Technical Account Manager.
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