Requisition Number: 2021-683

Job Title: CMHQ- CUSTOMER SERVICE REPRESENTATIVE

City: Livingston

State: NJ **CMHQ- CUSTOMER SERVICE REPRESENTATIVE**

**Description/Job Summary**

Description/Job Summary

This position is assigned to BOPP film business and accounts, either domestic or export sales. This person will work with the regional sales manager, sales reps, manufacturing dept. and customers to maintain business and generate additional sales.

Responsibilities/Duties

1. Process or answer the requests or inquiries from customers, sales reps, sales managers and other manufacturing dept. such as order entry, order status, shipping status, filing claim and tasks assigned by managers, etc.

2. Coordinate with other depts. to make sure the customer request is thoroughly entered in AS 400 and accomplished timely.

3. Consignment and min/max management, monitoring the pricing, inventory to make sure customers comply with the agreement they signed.

4. Follow up the requests or inquiries from customers, sales reps and top managers to make sure all tasks are resolved or accomplished in a timely manner

Required Skills

1. Must demonstrate strong organizational skills

2. Self-starter with ability to multi-task

3. Excellent oral and written communication skills

4. Knowledge of Microsoft Office Suite (Word, Excel, Outlook)

5. Strong attention to detail

6. Persistence - good follow-up

Required Experience

Candidate should have1-2 years experience in marketing/sales and/or customer service

Required Education

Qualified candidates will have BA degree in Marketing or Business Administration

Required Qualifications

Candidate should have1-2 years experience in marketing/sales and/or customer service. Applicant should possess strong oral and written communication skills as well as excellent interpersonal skills. Candidate must show the ability to overcome obstacles.

Details

1. Process customer's orders/order entry

2. Respond to inquiries from customers and other departments

3. Assist Sales Rep's inquiries for product info & order status

4. Review and take action on all reports

5. Enter and follow up on sample requests

6. Coordinate customer's orders through AS400 system and work with related departments to assure customer satisfaction

7. Follow all company policies & procedures to ensure company interests are maintained

8. Register and process customer complaints that are submitted by sales rep or customers

9. Attend cusotomer service training meetings or other training sessions related to your job skill

10. Respond to telephone calls, e-mail from customers, sales reps, and other related departments

11. Must have regular, reliable attendance as well as the ability to work outside the regular schedule as required.

12. Demonstrate exceptional teamwork and customer service; behave professionally; treat others with respect and dignity.

13. Physical requirements include duties common to a regular office environment.

14. Must have good oral and written communication skills We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at applicantaccommodation@inteplast.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.

Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.For more information, about our commitment to equal employment opportunity, view the and .

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