5 Tier II Technician - DC Jobs in Washington, DC
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Tier II Technician - DC
$72k-91k (estimate)
Full Time | Elementary & Secondary Education
2 Weeks Ago
IntePros Federal is Hiring a Tier II Technician - DC Near Washington, DC
The OpportunityIntePros Federal is seeking an energetic, team-oriented Tier II Technician in support of our federal government customer, the Office of the Chief Information Officer to provide Windows desktop system administration, support and services for PCoIP remote workstations in a secure, controlled environment. Resolving issues with desktop applications and network connectivity. Also, responsible for creating and maintaining technical and operating procedures.
Clearance
EEO (Equal Employment Opportunity) CommitmentThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.Equal Opportunity Employer/Veterans/Disabled
Clearance
- Required: Top Secret
- Preferred: DOE Q
- Washington, DC
- Respond to incoming calls, tickets, walk ins, and emails to provide desktop support and Windows systems support in a production environment.
- Support Hours are 7am - 6pm M-Th and 7am - 4:30 pm Fridays, after hours, weekend and escort duties will be required on an as needed basis.
- Provides resolutions for hardware and software problems.
- Refers other problems (e.g. networking) to the appropriate organizations.
- Tracks status of all problems within the environment through resolution.
- Documents special procedures required for continuous operations of systems.
- Reviews monitoring logs for problem identification and suggested resolutions.
- Installs and configures new hardware components for operations in classified network environment, to include network printers and other media devices.
- Ensures security requirements and standards are met.
- Interfaces with customers as necessary to support their operational environment.
- Schedules maintenance and services activities
- Plans, conducts, and reports tests with appropriate government staff.
- Develops and maintains detailed and accurate documentation as requested by the Client Service team lead.
- Documentation may be required for operational procedures, troubleshooting aids, and technical analyses for products, features, and capabilities.
- Uses management tools for work request ticket management to respond to and document work efforts requested by customers.
- Maintains running inventory of equipment on SharePoint and/or ServiceNow.
- Assists in maintaining and deploying data center equipment, including networking gear, racking servers, and cable management.
- At least 1-2 years of experience providing IT support to users at multiple locations (by phone/remote and onsite visits).
- At least 1 years of experience with:
- Troubleshooting of Windows operating systems in a domain-connected environments
- Support and administration of Microsoft software (such as Active Directory, Exchange, Office 2013/2016).
- A ticketing/ITSM solution, such as Remedy or ServiceNow
- Understanding of basic networking concepts (basic ports, protocols, and various devices).
- Ability to work cooperatively and to function well in a fast-paced team environment.
- Excellent verbal and written communication skill to be able to ascertain user requirements and prepare documentation.
- Excellent customer interface and service skills.
- Able to lift 50 lbs
- Occasional ability to travel up to 10% of the time.
- ITIL or HDI
- A or equivalent
EEO (Equal Employment Opportunity) CommitmentThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.Equal Opportunity Employer/Veterans/Disabled
Job Summary
JOB TYPE
Full Time
INDUSTRY
Elementary & Secondary Education
SALARY
$72k-91k (estimate)
POST DATE
08/30/2024
EXPIRATION DATE
09/26/2024
WEBSITE
inteprosfed.com
HEADQUARTERS
WASHINGTON, DC
SIZE
100 - 200
FOUNDED
2003
TYPE
Private
REVENUE
$10M - $50M
INDUSTRY
Elementary & Secondary Education
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About IntePros Federal
Intepros Federal provides IT planning, risk management, logistics management, strategic planning, and recruitment support services.
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