The Day-to-Day:

• Partner with the Architecture & Design team to define the drive-thru of the future, building on our history of innovation and drive-thru excellence to serve more customers more quickly with Team Members set up for operational excellence to achieve new levels of transactional throughput and a
• differentiated and superior customer experience.
• Establish mechanisms to identify and share innovative best practices, especially across dual
• lane drive-thrus and newer formats, across the system.
• Determine which elements of future designs have a clear ROI and can be scaled in a retrofit
• solution across existing restaurants.
• Regularly update stakeholders on project progress, milestones, and potential issues.
• Efficiently manage third-party vendors and suppliers by allocating and managing resources
• effectively, including personnel, technology, and budget, to ensure goals are executed
• smoothly and efficiently.
• Ensure that customer access points adhere to relevant industry regulations and security
• protocols, especially in cases involving personal and sensitive customer information.

Is this you?

• Bachelor’s degree; Master’s degree preferred or equivalent years of experience.
• 8 years of experience with restaurants or food service environments preferred.
• Proven ability to drive change and tangible innovation within established brand and
• operating models.
• Track record of breakthrough innovation in a retail environment leading to new systems and
• operating models that enable transformational transactional throughput and a faster and
• more pleasant customer pickup experience relative to prior formats and operating models
• The ability to keep up with the latest restaurant techniques to stay relevant and create
• cutting-edge solutions.
• Strong organizational skills, with the ability to work independently, multi-task, and adapt to
• change in a complex, fast-paced, and deadline-driven environment.
• The ability to prioritize and proactively manage multiple tasks with the desire to have a large
• impact on our organization.