Sales Center Manager

Charlotte, NC

M-F Hours 7:30 am -5:00 pm (on call for Saturday-8:00 am-12:00 pm; summer months only)

The Sales Center Manager is responsible for overseeing the sales and operations of an established wholesale HVAC distributorship, carrying multiple brands of equipment, parts, and supplies. The primary goal of this role is to manage all daily operations effectively and ensure the center's overall success.

Essential Duties and Responsibilities

• Represent the company as an industry leader, ensuring maximum sales and profitability.
• Determine and monitor inventory stock levels; manage merchandising of the sales showroom.
• Manage inventory to ensure proper turnover and minimize losses throughout the year.
• Stay updated on technical developments, product line changes, and competitive threats; discuss responses with the Regional Manager.
• Oversee the center’s P&L.
• Recruit, hire, train, and lead a diverse workforce.
• Train and manage personnel in Warehouse, Receiving/Shipping, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales, and Inside Sales roles.
• Interact with customers, outside salespeople, and vendors professionally and courteously.
• Coordinate center training and company/center events.
• Perform additional duties as assigned.

Qualifications

• High School Diploma, GED, or equivalent experience in a similar field.
• 2-4 years of operational experience within the HVAC industry, preferably in a wholesale HVAC equipment supply house.
• Proficiency in air conditioning, heating, and ventilation equipment at a wholesale distribution level.
• Proven success in sales, operations, purchasing, and inventory management.
• Experience in managing and mentoring employees while achieving business goals.
• Strong interpersonal skills including sales, problem-solving, and customer service.
• Ability to read and interpret P&L statements.
• Ability to work in a fast-paced environment with strong multi-tasking skills.
• A desire to learn, teach, and lead.
• Mechanical or technical background.
• Proficiency in Microsoft Office products.
• Valid Driver’s License.

Skills

• Strong negotiation and interpersonal skills, with the ability to communicate at all levels within internal and external groups.
• Ability to read and interpret P&L statements.
• Ability to work in a fast-paced environment and multi-task effectively.
• Capability to give quality presentations.
• Ability to work independently and meet assigned goals and objectives within designated time frames.
• Strong estimating and negotiation skills.
• Excellent customer service mindset with the ability to develop long-term relationships.
• Excellent analytical aptitude with a proven ability to analyze and interpret sales and market data.
• Ability to work both independently and in a team environment.
• Proactive in seeking continuous process and service improvements.
• Proficiency in speaking, reading, and understanding English to ensure compliance with safety standards, training, policies, and procedures.