Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It's slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents' productivity, efficiency, and performance-all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.
What's the opportunity?
The Senior Manager, HR BP's & People Programs, is a key member of the People team in driving organizational success at scale. We are looking for an experienced, commercially-oriented hands on BP Leader who excels in key areas of executive partnership, people leadership, and strategic thinking. Reporting to the Director, HR BP's and People Operations, you will lead and inspire a small, but mighty team of (SF based) HR Business Partners, who play an integral role in driving critical business initiatives for Intercom's Go-to-Market and G&A teams. The scope/remit will also include responsibility for leading our team of people program managers who drive our cyclical and company wide programs and initiatives.
What will I be doing?

• Be an embedded and strategic thought partner to executives and senior leaders, providing guidance and input on matters such as workforce and succession planning, performance management, engagement and retention initiatives, compensation, and employee relations.
• Directly oversee a talented team of 2 US-based HR Business Partners and a team of people program managers.
• Provide business partnership to Intercom's President of GTM and other members of the Executive and Senior Leadership team.
• Participate in decision making at the Senior Leadership level within your client groups; help leaders think and plan long term while navigating change.
• Influence leaders to uphold incredibly high standards for the talent on their teams; ability to partner with senior leaders to identify acute trends within their orgs and develop/execute action plans swiftly.
• Translate business priorities and goals into personal and team actions.
• Develop and implement innovative and data-driven HR strategies for proactive & effective people planning, employee engagement/experience, process improvement, etc.
• Provide leadership, direction and strategic input to the development and execution of People Programs, supporting employee and manager enablement needs as needed.
• Partner closely with global HR Business Partners and centers of excellence (Recruiting, People Ops, Comp, etc.) to identify and drive strategic initiatives, efficiencies, best practices, and continuity.
• Partner with the business to roll out key People initiatives (performance management, compensation, benefits, development programs, etc.).

What skills do I need?

• Broad and deep experience as an HR Business Partner Leader with knowledge of change management, organizational development, talent management, performance management, employment, compensation, etc.
• Bias for action, is resourceful and can think outside the box.
• Ability to translate business goals into People initiatives.
• Acts with a sense of impatience and influences others to do the same.
• Can thrive in an ever-Changing environment, is agile and able to lead the team and business to be early adopters of change.
• Ability to think outside the box, not necessarily what is in the HR playbook or best practice.
• Comfortable managing competing priorities, and is able to unblock, support and guide the team to deliver impact to the business.
• Leads with opinions, has a pragmatic approach and is a strategic thought partner to senior leaders and executives.

Benefits
We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $187,900 - $254,200. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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