InterDent is a well established and growing organization supporting 180 dental offices across 8 western states, primarily under the brands of Gentle Dental and SmileKeepers.
At InterDent, our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing. We focus on a commitment to patient care, operational and clinical excellence, personal accountability, building relationships, and seeking out innovative and creative approaches to support our patients and teams.
The CBO Coordinator - Claims Resolution Specialist position is primarily responsible for supporting the clinics with insurance-related issues. This includes (but is not limited to) insurance payment research, insurance balances account analysis, insurance benefits research, work queue follow-up, and general claim processing.
Essential Duties And ResponsibilitiesFollows up with insurance companies and patients to ensure payment on claims
Works the CBO Work Queue related to claims not yet paid
Runs claim form type in QSI.
Troubleshoots and processes ECS rejections daily to ensure 100% acceptance by insurance companies
Reviews and resolves missing payments requests from the clinics for their region(s)
Answers questions from the clinics regarding any of the above
Researches patient accounts for opportunities to collect back balances when needed
Assigns accounts to the collection agency when needed
Position RequirementsExperience with dental billing and insurance claims is required
Thorough understanding of dental billing practices and procedures, including knowledge of state, local and federal laws
Strong knowledge of reimbursement rules and methodologies for billing
Able to communicate billing discrepancies and questions
Fluent in Excel, Word, Outlook, typing (50 WPM) and number entry accuracy
Must maintain confidentially of all records
Experience with QSI software a plus
Location:
Vancouver Corporate Office
1101 Se Tech Center Drive
Suite 195
Vancouver, WA 98683, USA
Pay Information$18.00 - $20.00 per hour/DOE
EducationRequiredHigh School or better