The Role

In an exciting and fast-paced work environment, the System Engineer II is responsible for the integrity of internal systems, including customer-facing hosted and cloud environments, technical assistance to team members and clients, planning and executing client projects, directly handling service requests, oversight of general network maintenance, server and infrastructure upgrades and expansions, network troubleshooting, and assisting with firewall deployments rules and policies.

As our ideal candidate, you possess excellent analytical and communication skills, demonstrate intermediate levels of knowledge, skills, and abilities in all disciplines of networking and security systems, and regularly deploy the highest level of quality technical support.

We have a fun-loving culture and seek employees who thrive under those conditions and promote those values.

Essential Responsibilities

• IT Support relating to issues with the internal systems and network infrastructure.
• Support services (including applications deployment, Active Directory, server optimization) for Microsoft-related technologies: Windows Server, Exchange, SQL, Microsoft Office Suite 365, etc.
• Support services for virtualization technologies including VMware and Hyper-V applications.
• Assist with management at the network level: WAN and LAN connectivity, routers, firewalls, wireless VLAN routing and switching, and firewall security.
• Assist with the administration of hosted and cloud solutions for customers utilizing technologies that meet their requirements.
• Assist with implementation of disaster recovery solutions.
• Timely and effective administration and maintenance of remote access solutions including VPN, terminal services, updates to agent scripts, responding to alerts, monitoring dashboard, and periodic system reviews.
• Produce documentation in an accurate and timely manner for system maintenance, network architecture, and knowledge base / best practices for all computer systems and network infrastructure.
• Timely and effective communication with customers including incident progress statuses and updates as well as notifications of impending changes or planned outages.

Additional Responsibilities

• Provide and deliver exceptional customer service to ensure complete customer satisfaction.
• Ability to work as a key member in a team environment and be able to communicate in a timely and effective manner.
• Apply good judgement and escalate service or project issues in a timely manner.
• Regularly review IT industry publications and online materials to remain up to date with current and emerging technologies.
• Install workstations and printers on the LAN according to schedule or as requested.
• Perform remote maintenance and support after hours on a rotating schedule when required.
• Download and test new versions of client software for workstations to make recommendations based on findings.
• Participate in team meetings, providing input and suggestions.
• Suggest training ideas for users based on interactions from resolving support requests.
• Ensure efficient and economical utilization of equipment and resources. Provide for safekeeping of equipment and supplies.
• Assist in moving PC equipment to different locations.
• Perform workstation-related setups.

Competencies

• Interpersonal skills: telephony skills, communication skills, active listening, and customer care.
• Highly skilled and expert proficiency level of diagnostic capabilities.
• Excellent judgement to escalate service or project issues in a timely and effective manner.
• Ability to multi-task and adapt to change.
• Ability to match resources to technical issues appropriately.
• Understanding of support tools, techniques, and how technology is applied to provide IT services.
• Self-motivated with the ability to work in a fast-moving, customer support environment.
• Display a positive attitude towards complex challenges and problems as well as routine maintenance and administration tasks.
• Comfortable with communicating with all levels of management, business, and technical users.
• Demonstrated ability to exercise judgement and work independently or as a member of a team.
• Ability to adapt to changes in work priorities while managing expectations and completing demands in a delivery-driven environment.
• Ability to develop workable implementation plans.
• Ability to work indiscriminately with various individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Educational and Professional Qualifications

• Bachelor’s degree in Information Technology or a closely related field is preferred.
• 3-5 years of experience working in an internal system support environment with an emphasis on networking and system architecture design and implementation.
• Telecom experience a plus.
• Professional IT certifications such as Microsoft MCP, MCSA, MCSE, VMware VCA or VCP, CompTIA Network , CompTIA A , or CompTIA Security preferred.

Reports to:

• IT Services Manager

About InterDev

At InterDev, we take pride in our proven track record of delivering unparalleled Information Technology Management Support and Security services. Over the years, we have consistently met the diverse needs of commercial businesses, government bodies, and nonprofits across the Southern and Mideastern regions of the United States. In addition to managing and hosting IT operations for our valued clients, we distinguish ourselves as pioneers in Geographic Information Services and cutting-edge Telecom/VoIP technologies.

We're committed to excellence, setting the bar high for service quality while proudly leading the way in our field. Our team at InterDev values its members and is fully devoted to:

• Work/life balance
• Job satisfaction
• Professional development opportunities
• Health & wellness

We offer comprehensive benefits which include 401(k) with employer contributions, health, disability, and life insurance. We support our team members’ professional development with company funded continuing education programs, employee incentives, and hands-on experience in a wide variety of configurations, systems, and application environments.

Work Environment

This job operates in a professional office environment and functions in a hybrid work setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

This is largely a sedentary role; however, some filing may be required. There will be prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds occasionally.

Position Type and Expected Hours of Work

This is a full-time, non-exempt position. Days and hours of work are generally Monday through Friday, 8:30 a.m. to 5:30 p.m.

Additional Eligibility Qualifications

Candidate must successfully complete background screening and drug screening upon acceptance of position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement

InterDev LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

We value the diversity that military service brings to our workforce. Veterans, reservists, and National Guard members are encouraged to apply. Your service is valued here, and we welcome the opportunity to consider your application.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.