Job Description

Position Title

Department

Reports to

Program Support Staff

Multiple Departments

Program Support Manager

Employment Status

FLSA Status

Effective Date

Part-Time, Full- Time, Relief

Non-Exempt

Rolling

POSITION SUMMARY

The Program Support Staff (PSS) is responsible for supervising the day-to-day program activities to ensure safety and compliance with program guidelines.

Under the direction of the management team, the program support staff implements procedures as needed, monitors medication and communicates activities using the communication log.

Additionally, the PSS is accountable for persons entering or exiting the program during their shift, including volunteers, visitors, and other service providers.

The PSS must provide excellent customer service to all individuals.

ESSENTIAL DUTIES & RESPONSIBILITIES

The essential functions include, but are not limited to the following :

• Must provide excellent customer service by treating everyone with dignity and respect.
• Report to work on time and discuss previous shift events with outgoing staff and read all log notes dating back to previous shift.
• Monitor program related activities. This includes signing in / out of the program, medication consumption, meals, chores, and laundry.
• Provide a welcoming, supportive, and caring environment to program attendees.
• Ensure proper documentation of daily activities including incident reports and grievances.
• Ensure quality service to all consumers and supporters.
• Follow Harm Reduction tools and guidelines to help individuals stay safe.
• Implement crisis intervention procedures when needed to ensure the safety and wellbeing of all individuals. This includes calling 911 and / or the crisis center.
• Greet, direct, and provide support to volunteers providing dinner and other supplies.
• Assume the responsibility for heating up and serving dinner in the absence of volunteers.
• Attend and participate in mandatory staff meetings and trainings as required by contract.
• Ensure proper communication by clearly documenting all events and incidents in the log.
• Understanding and display of cultural humility and sensitivity.
• Perform other duties as required.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES)

• Minimum of a High School diploma with at least two years experiences working in any service delivery field, social service field.
• Excellent communication skills. Ability to listen well and refer guest / resident to the appropriate resources. Ability to document important behavior.
• Ability to work as a team member.
• Proficient with word processor, search engines, and other computer programs.
• Ability to interact well with volunteers and other visitors to the program (able to answer questions).
• Ability to recognize psychiatric or medical emergencies and contact the proper resource.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear.

The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand;

walk; sit; and reach with hands and arms. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

The noise level in the work environment is usually low to moderate.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies.

We are a drug free workplace and comply with ADA regulations, as applicable.

Last updated : 2024-05-08