InterMed is Hiring a Patient Services Representative - Specialties Near South Portland, ME
ESSENTIAL FUNCTIONS
Primarily answer incoming phone calls for multiple Specialty practices
Redirect calls for Primary Care when needed
Schedule routine and follow-up patient appointments
Reschedule or cancel appointments as needed
Confirm future appointments
Assist patients in reaching a clinician for their medical concerns and/or requesting a sick visit using a designated screening tool, including patients with urgent/critical medical concerns
Assist patients with prescription refill requests
Assist patients with referral requests
Provide general practice information for patients as needed
Responds to all patient and external customer requests via incoming phone call according to established processes and protocols and within established quality and performance metrics.
Acts as a champion of the patient experience by striving for first call resolution with every patient interaction
Other responsibilities as directed by supervisor, coordinator, or manager
JOB REQUIREMENTS
High School Diploma or equivalent required
Ability to support patients using a calm demeanor, compassion, and empathy, including urgent/critical calls
Strong organizational skills
Excellent professional judgment, phone skills and decision making ability
Proficiency with Windows based computer applications
Flexibility and willingness to work as a team member
Able to prioritize and handle multiple tasks
Active listening skills
Ability to proficiently use telephone system
Excellent typing and computer ability while simultaneously maintaining a telephone conversation
Ability to consistently meet and adhere to performance and quality metrics
Ability to demonstrate and uphold InterMed's Values
On-site, in-person training is required for this position
Training is provided and is expected to take 3-4 weeks depending on experience
State of Maine residence is required
Professional appearance
SCHEDULE Fulltime - Hours of Operation are Monday-Friday 8:00 AM - 4:30 PM. InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.