SUMMARY: Responsible for assisting the General Manager in directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests. Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES: • Assists in training new associates and newly promoted associates. • Plans, schedules, assigns, directs, and reviews associate’s work. • Reviews and approves direct report’s time and attendance records. • Conducts or assists in conducting staff meetings. • Adheres to all franchise and company procedures and regulations as well as standard operating procedures. • Assists General Manager with counseling associates. • Fulfills Manager on Duty shifts. • Assists and/or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met. • Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image. • Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations. • Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility. • Carries out supervisory responsibilities in accordance with IMM policies and procedures, applicable federal and state employment laws and regulations. • Assists in safety training ensuring associates are aware of safety and health requirements, wearing and/or using personal protective equipment (PPE) as necessary, MSDS compliance, and in meeting other applicable OSHA requirements. • Performs quality assurance (QA) requirements for areas of responsibility. • Thoroughly understands and implements the Brand service culture. • Ensures orientation for new team members is thorough and completed in a timely manner.

• Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths. • Assists the GM in developing the hotel budget and capital expenditure plans. • Assists the GM in directing and overseeing all operational activities and departments in the hotel to maximize revenue and to deliver a positive experience and provide exceptional customer service for guests. • Ensures a viable key control program is in place. • Remains highly visible and be readily available and approachable for all guests. • Extends professionalism and courtesy to guests at all times. • Takes initiative to offer assistance or answer questions throughout the hotel. • Become involved in community and/or government affairs. • Assists supervisors in understanding associate’s needs and expectations and how to communicate with and motivate associates. • Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis. • Encourages staff to solve guest and associate related concerns. • Develops cross-training opportunities. • Assists General Manager with all accounting functions, including but not limited to accounts payable and receivable, petty cash, payroll, and ordering procedures. • Networks during breakfast (and/or evening social event, when applicable) hours to assist in uncovering new and repeat business needs. • Assists GM in developing and communicating selling strategies, utilizing brand-specific inventory control, RMS reports and other forecasting tools. Reviews these weekly with GM and sales. • Assists the General Manager with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations. • Walk property numerous times daily, noting positives and deficiencies. Follows-up with team to assess training requirements. • Assists with sales and marketing efforts as directed • Ensures all required food audits are completed per system standards. • Performs all shift checklist responsibilities. • Supports team members to ensure their entire workload is completed daily. • Assists General Manager with daily guestroom inspections. • Performs functions of the General Manager in their absence. • May be asked to operate a motor vehicle in the course of running errands for the hotel. • Performs other duties as required.

SPECIAL REQUIREMENTS: • Prompt and regular attendance. • Will be required to work nights, weekends and holidays. • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required. • Act as a team leader / player with all levels of staff. Lead by example. • Current and valid driver’s license. • Over-night travel as necessary. • Comply with hotel and/or department uniform and professional behavior and appearance standards. • Participate in all mandatory job training and meetings. • Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents. • Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the General Manager, proper authorities as appropriate and to IMM. • On-call status • CPR/First Aid Certification or ability to obtain certification. • Have a valid U.S. Drivers License. • Have zero DWI/DUI incidents on driving record for the past five years. • Have zero “major infractions” on driving record for the past three years. • Will be required to provide evidence of personal auto insurance meeting the state minimum limits.

Job Type: Full-time

Pay: $67,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Ability to Commute:

• Lakewood, WA 98499 (Required)

Work Location: In person