Director, School Operations (US West)

REPORTS TO: Head of School

STATUS: Exempt/Salaried

DIRECT REPORTS: Yes

SALARY: $90,000 - $95,000.00 (Commensurate with education and experience)

Purpose of Role

We are seeking a dynamic operations "guru" to work under the direction of , and in partnership with the Head of School; and in partnership with the school’s senior leadership team (SLT) the Director, School Operations (DSO) will be responsible for supporting the Head of School in coordination and management of all the day-to-day items related to learning, student, and school operations. This role is located in the West Coast part of our U.S. and Canada Region of schools in the Seattle Area.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

Key Responsibilities

Senior Leadership Team Member:

• Participate actively as a member of the Senior Leadership Team. This includes, but is not limited to:
• SLT meetings;
• staff and faculty meetings;
• budget management for assigned areas; afterschool event support and supervision; and,
• supporting the day-to-day needs of the school.

Management of School Support Teams:·

• Manage school support teams necessary for successful educational experiences for students.
• This includes:· management of the front desk lead and front office staff ;
• management of the facilities staff (currently team of 2); and,
• management of the kitchen staff.

School Operations Support:

• Develop and maintain a systems-level understanding and management of the day-to-day operations of the school.
• This includes, but is not limited to:
• Event planning, communication, and management with a focus on school support needs including facilities needs and kitchen support.
• Events can include, but are not limited to: orientations, trainings, athletic events, admissions events, academic events, PA events, or graduation.·
• Field trip coordination and planning. Work with other members if staff to ensure all field trip logistics are planned and implemented.
• This can include reservation of venue(s), reservation of transportation, coordination of meals and/or chaperones, etc.
• Coordinate lunch and recess supervision duties as well as school dismissal duties.·
• Compliance management and reporting.
• Drive and coordinate our school facilities and events master calendar.· Traffic coordination and management.
• Facility usage coordination.
• Emergency planning and coordination. (Health and Safety Coordinator)
• School photo file management.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities·

• Ability to anticipate potential needs and to the school and provide creative, imaginative solutions.
• Proven track record in innovation and taking the initiative in making things happen.
• Strong relationship management skills across all levels within the school and with our regional team (as appropriate and applicable).
• Excellent phone etiquette, written, presentation and in-person communication skills.
• Demonstrated experience in providing high face-to-face services to families/students/vendors.
• Proficiency in Microsoft Word, Excel, Outlook, etc.· Strong organizational skills and attention to detail.
• Reliable, dependable, professional and can maintain confidentiality.
• Proven ability to work independently and in a team.· Excellent interpersonal skills.
• Positive attitude and team player.

Skills, Qualifications and Experience·

Bachelor’s degree preferred or higher in business administration, operations management, education; or equivalent education and experience in a related field.

5 years’ experience in school operations.

Working knowledge of Microsoft Office and education technology.

Ability to multi-task, prioritize, and efficiently complete all tasks assigned.

Effective communication skills, both oral and written, including the ability to interact/communicate with all types of members of the community including teachers, administrators, parents, and students.

Self-starter, ability to set and meet goals, and a desire to excel.

Ability to problem solve.

ISP Leadership Competencies. You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.

1. Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.

2. Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.

3. Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.

4. Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.

5. Resilience. Can deal with setbacks and challenges calmly and effectively.

6. Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.

7. Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.

8. Leading & Inspiring Others. Supports, encourages and inspires students, colleagues and teams so that they give their best.

9. Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organisation.

10. Influencing & Communication. Consistently informs, influences and inspires students, parents and colleagues through timely and effective communication.

11. Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.

12. Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability.

13. Planning & Decision Making. Makes decisions on the best course of action and then plans, organises, prioritises and balances resources to achieve the desired outcome.

14. Diversity & Equity. Has the sensitivity, awareness and skill to understand the values, behaviours, attitudes and practices across cultures that supports all children and adults to learn and work effectively.

E-Verify Participation:
ISP U.S. participates in E-Verify and will provide the Federal Government with your form I-9 information to confirm that you are authorized to work in the U.S.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Inclusion and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

Job Type: Full-time

Pay: $90,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Operations management: 5 years (Preferred)

Ability to Commute:

• Seattle, WA (Required)

Ability to Relocate:

• Seattle, WA: Relocate before starting work (Required)

Work Location: In person