International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries.

We were founded on the principle of putting our clients’ employees first and this is still true today. Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients and their employees in whatever situation they may be facing;

we assess, advise and assist from a medical, security and logistical perspective on a global scale to protect and save lives and thereby enable our clients to achieve their business goals.

As we’ve delivered on this mission over the last 35 years, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

About the role

The Billing and Collections Specialist assumes overall responsibility for the billing and collections activities of the Lower 48 region.

This includes correct and timely submission of invoices to third party customers; follow-up with customers on outstanding invoices;

payment application and corporate reporting.

This is a Full-time hybrid position based out of our Baton Rouge office : Monday - Thursday in office and Fridays at home : 8 : 00 am to 5 : 00 pm.

Key responsibilities

• Billing
• Ensure accurate billing to third party customers.
• Timely submission of invoices to third party customers
• Monitoring Accounts Receivable :
• Keep an eye on accounts to identify overdue payments.
• Investigate historical data for each debt or bill.
• Contacting Customers :
• Reach out to customers with overdue accounts.
• Attempt to collect the overdue amount.
• Record Keeping :
• Maintain records of contacts and attempted contacts with delinquent account customers.
• Document any payments collected from the customer and work with GSS to allocate payments monthly.
• Customer Issue Resolution :
• Address customer issues and complaints related to billing.
• Reporting :
• Submit regular reports on the status of unpaid accounts and any repayment progress.
• Submit Group Reporting on CIT and Open AR.
• Load along with GSS Open AR Reports into Cognos.
• Forecasting :

About you

Required Skills and Knowledge

• At least 5 years of proven track record in a Credit Control and Collection function.
• Hands-on with day-to-day operations, able to work under pressure, deliver results and observe deadlines.
• Demonstrated relationship building skills across large / diverse people business.
• Good interpersonal skills and ability to deliver results in a matrix reporting environment.
• At least intermediate skills in Excel, knowledge of Cognos would be an added advantage.

Required Competencies

• Ability to multi-task and work within tight timelines.
• High standards of Integrity and Reliability.
• Collaborative approach with the ability to work effectively in a matrix environment and across multiple teams.
• Great attention to detail.
• Able to communicate effectively across internal & external parties.

Required Qualifications

• Finance / Accounting degree preferred.
• Recent work experience in a Billing and Collections Capacity.

Required Languages

Excellent written and verbal English.

Benefits

Position is benefits eligible.

International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Last updated : 2024-07-03