Company Overview

International SOS (www.internationalsos.com) is the world’s leading medical & travel security services company operating from over 1000 locations in more than 80 countries with more than 11,000 multi-cultural medical, security, and logistics experts.

Our global services include medical and risk planning, preventative programs, in-country expertise, emergency response for travelers, expatriates, and their dependents of over 70 percent of the Fortune 500 companies.

The International SOS Consulting business unit and regional practices focuson designing, marketing, and delivering advisory services, programs, and managed services to our clients. The overall delivery framework comprises of:

Advisory:

Providing clients with the global expertise and resources necessary to develop best-in-class risk mitigation and workplace programs. We also provide access to our medical and security experts to help build internal systems to best prepare, respond to and manage issues most critical to the organization​.

Programs:

Providing clients with a market-leading suite of end-to-end advisory and management services. We also provide oversight of the client journey, inclusive of process and protocol finalization, to effectively engage clients, successfully implement their solutions, and position them for ongoing success. ​

Managed Services:

Providing select clients with customized solutions that might include services ranging from information analysis, assessment, service arrangement, forecasting and advisory

Overall Purpose of the Job

The Engagement Director’s role is to strategically and tactically manage the business engagement process and develop an engagement approach that strikes the right balance between organizational growth and corporate clients’ requirements. The role will oversee the day-to-day relationships with clients served, providing thoughtful and pragmatic leadership with an innovative perspective and focuses on creating high-value engagements, primarily with High Tech companies.

The incumbent will work collaboratively across the Account Management, Business Development, Products & Solutions, and Delivery teams to develop and lead the business development efforts for the regional Practice. Also, ensure the success and satisfaction of client relationships, involving in all aspects of solutions life cycle.

As a result, the role is expected to actively acquire client engagements for the Practice and identify cross-sell and up-sell opportunities across the entire suite of International SOS Consulting products and solutions.

As such the role will be incentivized on the overall growth performance for the Practice as well as carry an ambitious individual new business/engagements target

Geographical Scope: Central & Gulf States (Arizona, Utah, Wyoming, New Mexico, Colorado, North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Texas, Minnesota, Iowa, Missouri, Arkansas, Illinois, Louisiana, Mississippi, Alabama)

Vertical Scope: Oil and Gas (Alternative Energy), Offshore and Engineering, Procurement, and Construction (EPC)

Key Responsibilities

Leadership and Management

Execute the overall management responsibility around the business engagement process and develop the engagement approach for all regional clients of the Consulting business.

Provide advice and guidance on how to improve customer engagement and develop lasting relationships.

Work closely with the project team and ensure consistent and good working relationships exist.

Work closely with the business to ensure alignment of the Consulting regional practice regarding existing and planned commitments.

Ensure tight control of capability pipeline and proper resource management with strong communication across the team.

Ensure development of program management capability and skills across the team.

Business Development

Work closely with Sales and Account Managers across the relevant regions to identify Consulting opportunities for the Practice.

Work with the Sales and Account management teams to understand the unique requirements for each solution vs. verticals and jointly with account managers develop strategy to further penetrate accounts.

Successfully identify, develop, and close business opportunities and the profitable management of projects and contracts, from inception to completion. With a focus on strategic, larger engagements for key and strategic accounts.

Seek opportunities to upsell and cross-sell products and services or support cross-border opportunities that may arise as a result of the engagements.

Support regional Sales to review and analyze RFPs, RFIs, RFQs to understand services requirements.

Organize weekly and monthly internal meetings with key Sales and service delivery stakeholders to review pipeline and on-going engagements.

Client Engagement & Solutions & Tendering

Lead the discovery process, conducting business evaluation and gap analysis vs existing/prior solutions to understand feasibility and relevancy of the possible solutions to clients.

Attend meetings with Prospects and Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to defining a solution.

Support Sales and Health Consultant or Medical Director to structure scope of services in line with Group solutions and client priorities

Help write proposals for complex solutions using standard Health Consulting templates / guidelines or developing bespoke content for client proposals.

In liaison with Major Projects team, help to define effort and cost estimates for each solution and author SOWs, help in pricing services for client projects.

Meet proposal deadline by establishing priorities and manage tenders.

Provide implementation methodology and process related information to prospects during the sales process (after validation with respective Group capabilities)

Refine templates used for creating proposals based on industry best practices.

For complex solutions, work closely with Group capabilities and act as lead to get their input re. delivery process, resourcing and turnaround that will be required to develop integrated delivery.

Provide Consulting & Solutions team with market information and service trends.

Evaluate and execute client engagement business analysis by working closely with clients in identifying, understanding, and meeting their specific needs.

Identify and assist with the development of new product concepts that a client centric.

Work collaboratively across the Sales, Product & Solutions, and Delivery teams to develop and guide the business development strategy of the Consulting business.

Solutions Delivery & Quality

Support the overall client experience with the International SOS Central & Gulf business and the products and services it provides.

As required, assist the program management team in implementing services, plan projects effectively and access International SOS Central & Gulf Consulting services.

Assist with resolve customer complaints and issues in a timely manner.

Develop the engagement approach, and support with the technical and operational strategy including to meet client contract milestones.

Legal, Regulatory and Compliance

Ensure that contract terms and conditions are met and manage the contractual aspects of the services provided by the International SOS Central & Gulf Consulting business.

Scheduling and preparing quarterly reviews to set objectives and identify shortfalls in customer engagement.

Required Skills and Knowledge

A people person with effective leadership, management, and interpersonal skills.

Must possess strong communication skills to interact effectively with various stakeholders such as customers, sponsors, senior management, project managers, project team members, engagement managers, suppliers, and other program stakeholders.

Ability to work under pressure and manage multiple clients and projects.

Customer-oriented approach.

Strong leadership and management skills.

Excellent interpersonal skills (written and verbal).

Demonstrated ability to collaborate, problem-solve, develop strong relationships, influence decisions, and manage change.

Must be able to initiate and work effectively through others with limited supervision to drive results.

Project and change management experience.

Strong command of excel and numerical skills a must.

Required Competencies

Detail and goal oriented.

Proven critical thinking and problem-solving skills.

Ability to lead through influence and others.

Ability to collaborate, co-operate, and network effectively within a demanding, culturally diverse, matrix organization.

Required Work Experience

10 years of working experience of which 3 years working in a similar capacity within sales, customer service, project management, and/or consulting.

Proven project management and customer service experience.

Proficiency in Microsoft Office and customer relationship management (CRM) software.

Experience within the service industry (preferred).

Required Qualifications

Bachelor’s degree in related field.

Project management certification desired (e.g., CSM, APM, PMBOK etc.).

Required Languages

English

Additional language relevant to location (advantageous).

Travel / Rotation Requirements

Travel within the Region up to 50%.

Behaviors

Alignment with the Intl.SOS Consulting values of Passion, Expertise, Respect, and Care.