Basic Sales Support Duties:

Primary contact for providing assistance to Territory Managers (TM - outside sales representatives)

Assisting with customer and TM requests for stock verification and photo requests

Processing returns and credits

Processing customer replacement orders

Investigating customer issues involving missing or damaged material

Communicating with TMs and Program Administrators as needed regarding customer/material issues

Handling elevated customer service calls to resolve issues

Claims resolution

Advanced order processing

Facilitating communications between multiple departments and customers

Reconcile system-based inventory issues and allocations

Advanced inventory assignment to allocate material as needed to priority orders

Perform other sales support duties and responsibilities as required or requested by Manager or other person of authority.

Candidate Requirements:

Must have a strong sense of urgency

Strong desire and capacity to learn and accept instruction

Strong organizational skills (especially email and task management)

Ability to recognize and prioritize time-sensitive tasks

Tenacious follow up and precise attention to detail

Excellent critical thinking/problem solving skills

Ability to track and progress multiple tasks simultaneously

Excellent verbal and written communication skills

Proficient in Outlook, knowledge of MS Office Excel/Word, utilizing web based tools

Ability to professionally deal with difficult/upset customers

Ability to thrive in an extremely busy working environment with constant influx of calls and emails