The job will require the following tasks:

- Handling warranty issues with any of our products

- Shipping of spares and replacement parts

- Fielding occasional incoming sales questions from customers and dealers

- Placing follow-up QC calls to customers

- Working on Saturdays - Tuesday-Saturday will be big positive for the position

Some technical awareness and familiarity with how things work is highly beneficial, and more important than a lot of work experience in customer service. Intellectual curiousity and a desire to troubleshoot are critical for the position. We are looking for a person with an upbeat, caring and empathetic attitude that can offer outstanding service to our customers. Well spoken JC or college graduate preferred. Compensation will vary with experience, but will be highly competitive and depend on your work background and work experience. Compensation includes health and dental insurance and long term disability. Potential hires must be willing to consent to a background check and drug test.

Job Type: Full-time

Salary: Starting at $45760 per year or higher with experience

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift
• No nights

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: Hybrid remote in Sacramento, CA