Scheduling Team Lead

Interested in future career opportunities in the certification industry? We're looking for a Scheduling Team Lead in Kentwood, MIthat wants to build a meaningful career with an incredible group of people. By joining Intertek, your contributions will be valued as we continue to help the world Build Back Ever Better.

Our Value Proposition - We offer: 

• Competitive salary and benefits package including paid time off, medical, dental, vision, life, disability, and 401(k) with company match
• The ability to work from home 
• Opportunities for growth through training and experience 
• Employee referral bonuses 
• Tuition reimbursement is available in an applicable field 

What you’ll do:

The Scheduling team lead is responsible for supervising and mentoring a team of Schedulers.

• Mentoring, delegating and supervision of team members.
• Providing on-going training for scheduling members
• Tracking, Prioritizing, and addressing issues. 
• Daily scheduling of existing, key accounts and new clients.
• Scheduling clients with qualified auditing personnel using judgment based on logistics, financial impact and time.
• Daily telephone and email interaction with clients, auditors, and staff.
• Able to handle high volume of communication and requests from clients and staff.
• Track and analyze issues related to scheduling activities.
• Prepare assignment and confirmation letters to clients and auditors.
• Coordinate and arrange future monthly audits based on industry requirements and client needs to maximize resources.
• Provide regular communication to future audits with client specific request of auditors.
• Other duties as assigned by Scheduling Supervisor or other Senior Management.

What qualifications do you need?  

• Minimum of 5 years in customer service working directly with customers and office staff.
• High school diploma required with associate or higher college degree preferred.
• Ability to interact with clients and staff. Must have a strong ability to manage conflict and identify solution. Interpersonal skills and the ability to defuse situations is critical
• Technical willingness (will be educated on industry requirements)
• Knowledge of Quality Management System principles preferred (will be educated on QMS principles).
• Proven attention to details.
• Ability to prioritize and organize numerous clients, sales and related tasks.
• Experience with Microsoft product suite (Outlook, Word, Excel etc.) and the Internet.
• Experience with electronic databases and Web based systems is preferred.
• Excellent oral and written communications skills.
• Ability to obtain, evaluate and act upon factual information.
• Ability to work alone and as a team player.
• Attendance is a key to a successful scheduling department

 Why work at Intertek?

Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do.

What we have to offer:
When Working with Intertek, you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.

Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.

Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.

For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

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